Full Time Job

Netsuite Support Customer Representative

Vice Media Group

Singapore, Singapore 01-30-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

NetSuite Support Customer Representative

VICE x Team

The NetSuite Support Team at Vice provides global technical and functional assistance to the business. We are responsible to effectively respond to, resolve, communicate, and resolve issues submitted for support. Our team is diverse with knowledge, experience, and family oriented with a high level of performance.
Our team collectively and cohesively work on global processes that will impact the future of Vice. We are the core essence of the success of Vice NetSuite ERP.

Role x You

Vice is global opportunity that allows the NetSuite Support Customer Representative to be part of the largest Advertisement, Media, and Production customer of Oracle NetSuite. We offer the opportunity to be in the forefront of technology and deploy new processes, localization customization, and integrations across multiple platforms. The core responsibilities include resolving level 2 and 3 support tickets for all workstream especially Project to Delivery, Revenue Recognition, and Deferred Expense. Assist with script errors and work with the Solution Managers, Dell Boomi, Concur, and Salesforce Support to resolve. As part of the NetSuite core team, you will also be responsible to assist with biannual Release Preview testing, documenting technical and functional requirements for support tickets received that requires a new process .The individual selected for this role is the path to be the lead of NetSuite Support and a Jr. Solution Manager.

Qualifications
• 3+ Years of experience in a similar role
• 3+ Years of NetSuite experience
• Client facing / Customer service background
• NetSuite SuiteFoundations / NetSuite Administrative certification preferred
• Basic understanding of financial accounting principals
• Strong problem-solving skills
• Strong communication skills

You have these:
• General knowledge of Record to Report, Project to Delivery, Delivery to Cash, Procure to Pay, Fixed Assets, Revenue Recognition, Deferred Expense
• APAC Localization and VAT Reporting
• General knowledge understanding Workflows and Scripts
• Google Suite and Microsoft applications

We'd love if you also had these:
• Service Desk Application
• NetSuite Multibook

We want to find people who believe in our goals and feel inspired enough to grow while they're here to fill the role, rather than someone who checks the boxes but isn't invested. We encourage you to apply and show us what you've got.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

Working at VICE

VICE prioritizes the ideas and people that other media companies miss. We believe that innovation is a direct result of diverse, inclusive cultures so we don't just ''tolerate'' differences, we celebrate it and see it as essential to our staff, culture, and business. To learn more read the VICE Guide to VICE

Agencies: VICE Media Group is not partnering with agencies nor accepts unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants.

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Company Profile
Vice Media Group

VICE Media Group is the world’s largest independent youth media company. Launched in 1994,VICE has offices in 35 cities across the globe with a focus on five key businesses: VICE.com, an award-winning international network of digital content; VICE STUDIOS, a feature film and television production studio; VICE TV, an Emmy-winning international television network; a Peabody award-winning NEWS division with the most Emmy-awarded nightly news broadcast; and VIRTUE, a global, full-service creative agency with 25 offices around the world.

https://company.vice.com/careers/job-board/