Senior Integrations Developer
Vice Media Group
Mumbai, भारत
You will be responsible for overseeing the grievance redressal mechanism of complaints pertaining to Vice content that is available in India.
This is a full-time role located in India. You must be a resident of India. This role is part of the Legal team within Vice. You will work closely with colleagues across different teams (including Legal, Content, and News), providing your subject-matter expertise in consultation with the Legal team.
Primary Responsibilities Will Include
• Work on complaints pertaining to content on Vice's media channels, coordinating with different teams and ensuring resolution is provided to the complainant within pre-defined timelines.
• Work with the legal team to advise internal teams on certain matters pertaining to the above-mentioned complaints.
• Review content from a statutory perspective and assist in grading content
• Ensure adherence to relevant internal policies and processes, driving process improvement, including identifying communication and process gaps, and addressing them.
• Assist the internal teams in responding to and managing regulatory inquiries relevant to complaints and grievances in relation to content.
• Recommending developments to grievance mechanisms for Vice to receive, acknowledge, and dispose of complaints from members of the public.
• Ensuring the deliverables are met in a timely manner.
Qualifications
• You are a mid-to-senior-career professional (minimum 5 years relevant work experience) with experience in grievance redressal, preferably in the media & publishing industry.
• Preferably a lawyer or a professional familiar with Indian regulations, and in particular, knowledge of, and experience with, laws relating to censorship, content, news publishers, and media.
• Fluency in both English and Hindi is a must. Fluency in another Indian language is an advantage.
• Ability and willingness to work off-hours, including weekends and holidays, in order to support emergency matters.
• Ability to travel (if required) within India (subject to prevailing COVID travel guidelines and restrictions)
• Experience working in the media, publishing industry in the private sector or with a major multinational company is strongly preferred.
• Must be a citizen and resident of India.
Jobcode: Reference SBJ-gq5481-18-216-251-37-42 in your application.