Full Time Job

UX Research Manager


New York, NY 01-21-2021
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

Overview and Responsibilities

We are seeking a User Experience Research Manager who will define and drive the UX Research team's initiatives and roadmap. In this role, you will identify and set the product research strategy across the ViacomCBS ecosystems. You will apply your deep understanding of UX research methods to mentor the UXR team and collaborate with leaders in Design, Product, Engineering, Marketing, to create innovative and exciting experiences.

• Work with designers, product managers, engineers, and UX design leads to forecast, prioritize, plan, and execute UX research opportunities in a fast-paced and rapidly changing environment
• Understand and incorporate various research methods across platforms and distinct user groups
• Demonstrate, explain, and teach others how to apply a range of research methods, helping them to understand the balance and trade-offs between smart, scrappy research and rigor
• Meet with Product Management Directors to understand strategy, discover blockers, manage quality, and help ensure UX prioritization
• Evangelize research findings to diverse audiences through written reports, videos, verbal presentations
• Manage a team of User Experience Researchers and provide mentorship, and growth opportunities
• Ensure that UX Researchers have clearly prioritized deliverables for every landmark and review research deliverables that your team creates
• Build relationships with other managers across fields, and act as a liaison with teams throughout the wider organization that have ongoing research needs (including emerging tech and kids-based products)
• Actively seek out impediments to our efficiency as a team (process, tooling, etc) and propose solutions that will enable the entire team to work more efficiently

Basic Qualifications
• Expert-level knowledge in the field of UX Research with at least 7 years of experience conducting hands-on research
• 2 years+ experience leading a team of UX Researchers with the ability to provide mentorship, thought leadership, and guidance
• Experience with emerging products (AR, MR, VR, Voice) and/or streaming entertainment platforms
• Experience advocating for UX Research and broadly communicating about research insights to the ViacomCBS community