Full Time Job

Salesforce Business Analyst


Los Angeles, CA 03-09-2021
  • Paid
  • Full Time
Job Description


The Lead Systems Analyst (Salesforce) will be responsible for understanding business objectives and requirements, playing a key role bridging business and technology, to drive solution requirements and design, as a part of a dedicated Salesforce solution team.

As an experienced Salesforce practitioner, with a techno functional skillset, you should have a strong understanding of the platform, being hands on in administration, with a background in systems and business analysis across the full SDLC.

• Gather requirements and demonstrate Salesforce capabilities to prospective users, translating these into Epics, User stories and Process flows
• Demonstrate your administration knowledge to define required configuration with the ability as needed to configure all core aspects of the platform to support requirements
• Triage support and enhancements requests, with ability to solution and problem solve, working with technology colleagues to complete required configuration and custom development where required
• Good understanding of RDBMS, SQL and System Integration
• Experience with Agile project management (JIRA, Confluence a plus)
• Excellent customer-facing communication skills for requirements gathering and presentations
• Manage day-to-day support and troubleshooting of Salesforce technology platform
• Manage change control processes to ensure no interruptions in day-to-day use of Salesforce while still providing visibility into changes

Solution Areas
• Legal, Contract Lifecycle Management
• Content Licensing - Sales and Deal Management
• Consumer Products - Sales and Deal Management


Skills/Experience Required:
• Minimum five years of experience as a Salesforce.com administrator - ADM201 or ADM211 certified desirable
• Solid understanding of Salesforce.com best practices and functionality
• Documented experience with SDLC methodology and process
• Excellent analytical and communication (both verbal and written) skills
• Comfortable learning, using, and explaining new technology
• Strong organization and time management skills
• Excellent organizational skills with attention to detail
• Ability to work independently in a fast-paced environment
• Ability to learn new skills and concepts quickly
• Media and Entertainment experience a plus
• Contract Lifecycle Management a plus

Educational Requirements:
• Undergraduate Degree or equivalent combination of education and experience

FUNCTION: IT/Technology Operations