Workspace Technologist

Job Description

Universal Music is seeking a Workspace Technologist with experience supporting the platforms and tools that foster productive and cutting-edge workspaces. This role will coordinate the evaluation, deployment, and management of current and future technology across the organization to ensure service, quality, and continuity. The ideal candidate has experience supporting workspace technology platforms (video conferencing, telephony, workspace management and event management). Your primary responsibility will be supporting Zoom's suite of technologies globally.

How you'll CREATE:
• Lead employee workspace experiences and ensure our global users have access to reliable and efficient technology solutions that empower them to excel in their roles and drive business success.
• Gather requirements to implement and maintain workspace technologies.
• Support day-to-day workspace operations to ensure a superior and reliable user experience.
• Track project status, provides reporting, and reports back to leadership and internal customers.
• Responsible to create and maintain tech standards and training materials.
• Identify opportunities and develop business case justifications for spending and initiatives, including identification of risks and cost/benefit analyses.
• Communicate plans and standards to the organization.
• Track assigned department ticket queues, ensuring prompt resolution.
• Lead workspace technology user training.
• Support on-site and virtual events as required.

Bring your VIBE:
• Minimum of 5 years' experience in a technology project task-based role with a minimum 2 years' experience supporting Zoom platforms (workspaces, meetings, webinars, rooms, events). Similar platform experience will be considered.
• Proficient with Microsoft Office 365 (Power Automate) with a deep understanding of concepts for Outlook inboxes, resource profiles, and synchronization.
• Strong verbal and written communication skills, with the ability to translate technical terms to layman's terms.
• Organized, with the ability to multi-task with excellent follow through.
• Strong project management skills.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build consensus among a diverse group of stakeholders.
• Experience and comfort in delivering presentations to senior leadership.
• Self-motivated with ability to work in a team and independently.
• Ability to travel globally if required.
• Schedule flexibility to work with partners in multiple global time zones.
• Willingness to learn and lead to resolve issues.

Perks Playlist:
• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

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Job Category:
Technology

Salary Range:
$48,800 - $105,037

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Jobcode: Reference SBJ-re0bv5-3-16-218-62-42 in your application.