Systems Engineer

Job Description

We are currently seeking an exceptional senior systems engineer to be a key member of our Operations Center. They will apply their strong server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A high level of diverse technical skills for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. This position requires established and proven experience in a global environment. In addition to having strong technical skills, you must be comfortable in effectively communicating with business end-users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.
Please note this will be for Shift 2 - 3pm to Midnight

How you'll CREATE:
• Diagnose and solve problems, frequently under time constraints and business pressure
• Provide support and configuration assistance to application teams deploying at public Cloud providers (AWS, Azure, & GCP)
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serves as primary escalation point for the UMG Application communities and Sourcing Provider(s) for operational issues, ensuring timely resolution & communication
• Works with internal customers, teammates and 3rd party Providers to ensure operational delivery of the cloud and server infrastructure
• Monitor infrastructure operational alerts e.g. environmental, server performance and devices and escalate as necessary
• Maintain high quality process and procedure documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

Bring your VIBE:

Essential:
• Minimum of two years experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
• Knowledge of Chef and Terraform
• Strong knowledge of virtualisation technology (VMware, Hyper-V)
• Must possess strong people skills and the ability to be both diplomatic and firm
• Familiarity with operating system administration and tools including: Microsoft, Mac OS X, Linux, Python, Powershell, etc.
• Experience with scripting (*nix Shell, PowerShell, Python, PHP, etc) to develop automation and reporting
• Practical (hands-on) grasp of LAMP (Linux, Apache, MySQL, PHP) and Microsoft (Windows Server, IIS, MS SQL) technologies
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Clear understanding of AWS-specific services and terms (EC2, S3, RDS, AZ, CloudWatch, CloudFormation, CloudTrail)
• Selecting the appropriate AWS service based on compute, data, or security requirements
• Identifying appropriate use of AWS operational best practices
• Estimating AWS usage costs and identifying operational cost control mechanisms
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences
• Manage time well in a high-interrupt operational environment. Handle the details of several technical tasks simultaneously.
• Customer and service delivery oriented
• Be an excellent and creative problem solver

Desirable:
• MCSE & Unix certifications preferred
• Exposure to version control and release management concepts and tools, particularly Git (Github / Bitbucket) for code branching and merging
• Familiarity with Cloud Management Platforms (RightScale, Nagios, CliQr, Scalr)
• Experience in service management
• International experience is beneficial. Additional languages a plus.

Education:
• Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience.
• AWS, MCSE, other professional certifications
• ITIL Foundation Certification strongly desired.

Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, ''Gift Week'', Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

We are an E-Verify employer.

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Jobcode: Reference SBJ-re8y40-18-225-255-134-42 in your application.