Full Time Job

Social Media Customer Service Representative

Universal Music Group

Philadelphia, PA 11-13-2020
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Social Media Customer Service Representative to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.

How you’ll CREATE:
• Resolve product or service issues
• Ability to clarifying the customer’s complaint and determine the cause of the problem
• Select and explain the best solution to solve the problem
• Expedite corrections or adjustments
• Follow up to ensure resolution
• Monitor various social media channels to solve customer issues or complaints
• Report recurring issues or trends
• Respond to customers in a timely and respectful manner
• Strive to always make a positive difference in customers’ lives

Bring your VIBE:
• 1+ years of social media experience
• 3+ years of customer service experience
• Strong communication skills, both verbal and written
• Ability to recognize situations that need to be escalated
• Independent thinker; able to make meaningful decisions based on each situation
• Excellent follow-up skills and 100% follow through on commitments
• Result and action-oriented, resourceful and efficient
• Strong work ethic, highly motivated, upbeat personality, and a team player
• Ability to analyze and report on trends and issues
• Strong computer skills; Microsoft Office, Internet search skills
• Bachelor’s Degree in business or related field preferred

Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer

Company Profile
Universal Music Group

We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.