Social Media Customer Service Representative

Job Description

UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Social Media Customer Service Representative to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.

How you’ll CREATE:
• Resolve product or service issues
• Ability to clarifying the customer’s complaint and determine the cause of the problem
• Select and explain the best solution to solve the problem
• Expedite corrections or adjustments
• Follow up to ensure resolution
• Monitor various social media channels to solve customer issues or complaints
• Report recurring issues or trends
• Respond to customers in a timely and respectful manner
• Strive to always make a positive difference in customers’ lives

Bring your VIBE:
• 1+ years of social media experience
• 3+ years of customer service experience
• Strong communication skills, both verbal and written
• Ability to recognize situations that need to be escalated
• Independent thinker; able to make meaningful decisions based on each situation
• Excellent follow-up skills and 100% follow through on commitments
• Result and action-oriented, resourceful and efficient
• Strong work ethic, highly motivated, upbeat personality, and a team player
• Ability to analyze and report on trends and issues
• Strong computer skills; Microsoft Office, Internet search skills
• Bachelor’s Degree in business or related field preferred

Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer

Jobcode: Reference SBJ-r74oop-18-218-129-100-42 in your application.