Mid Level Customer Success Manager

Job Description

i3D.net is a leading provider of high-performance hosting and global infrastructure services. We offer a wide range of products and services including hosting, dedicated servers, cloud solutions, and more. With our global presence and state-of-the-art infrastructure, we serve clients in various industries including gaming, e-commerce, and enterprise businesses.

The statements on this job description are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

Job Description

We are looking for a Medior Customer Success Manager to join our team in Rotterdam as part of our Commercial team. The Medior Customer Success Manager will be responsible for incoming requests and questions from a diverse group of customers. You will be joining a talented, and ambitious Sales department consisting of a diverse group of people. You'll also have the freedom to structure your days, work times, and environment. You will be working for a healthy and solid company that continues to grow at a rapid pace. The business opportunities keep presenting themselves and getting bigger each year. Hence the need for this vacancy.

Your Responsibilities
• Manage relationships with our internal customers
• Work on incoming requests from our customers via e-mail, tickets and phone calls
• Expanding your levels of entry with our customers
• Increasing the revenue from your assigned set of customers
• Develop a clear understanding of the customers' processes and correlate their challenges and budgets into solutions that meet their requirements
• Create agreements that provide our services to our customers
• Maintain your touchpoints in our CRM (HubSpot)
• Collaborating with other teams, such as marketing, product management and the service desk, to ensure customer satisfaction.
• Managing customer expectations and providing regular updates on projects.

Qualifications

We believe that only together we can move forward. You're a team player and you can plan, translate our commercial goals and are proactive in your market approach.

Your Skills
• You are a good listener that likes to ask questions
• You know what Customer Succes is about
• Excellent organizational skills, with an emphasis on priorities and goal setting
• Strong communication and presentation skills in both written and verbal forms
• Positive and enthusiastic and the ambition to develop both yourself as your team
• Ability to adapt and multi-task in a fast and dynamic environment
• You have a curious mindset
• You continue to challenge yourself to learn and apply what you have learned
• You are not afraid to ask for help when you need it
• You have a good affinity with IT and technology in general
• Knowledge of HubSpot CRM is a plus
• Being fluent in English is a must
• Ability to speak French is a bonus
• Being fluent in Dutch scores you bonus points
• 2 years of relevant work experience
• This role will be the first or second step in your career

Jobcode: Reference SBJ-r7yq06-18-222-107-128-42 in your application.