Full Time Job

Senior Support Engineer


Atlanta, GA 04-20-2021
Apply @ Employer
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

The Job

We are looking for a Senior Support Engineer to join our operations team in supporting our digital video platforms used to empower our Brands across WarnerMedia. This group is responsible for providing a dedicated and consistent model for supporting, operating, and monitoring all of our Digital Platform Products. Specifically, this team manages intake, product/workflow adoption, live event management, and quality for our large-scale video platform (i.e. stream, player/client, service, mobile, data and entitlement products). We partner closely with various business units and the development teams to provide that bridge needed to integrate the core technologies.

Your role will focus on translating business requirements into video workflows using our automation tools, advancing our tech stack through process improvement, adopting new industry standard that will push innovation forward, and providing best in class support for our Brands and partners. You will be responsible for media transcoding, video workflow automation and support for a wide variety of platforms. You should have a strong understanding of streaming technologies such as CMAF/DASH/HLS, plus video compression/codecs/quality. This is an exciting role for someone who is passionate about technology and product development, who can thrive in a fast-paced organization, and who has a can-do attitude. Jump into this challenging role that will ultimately impact hundreds of thousands of individuals.

The Daily
• Collaborate with key stakeholders (cross functional teams ranging from management to platform teams and clients) to define, develop, shape and refine requirements of complex products at the heart of WarnerMedia's business, both domestically and globally
• Utilize existing and cutting-edge video technologies to build best in class video workflows that integrate into our automation tools so that we can support and operate our live events at scale
• Influence technology, process, standards, and best practices
• Develop support plans and procedures for new video workflows and the systems that will power them
• Analyze and consult on implementation and troubleshooting of technology products
• Serve as subject-matter resource for current and future state and trends in the digital video landscape
• Real-time incident management and root cause analysis with development and infrastructure teams
• Integrate system-wide monitoring into video workflows for real-time feedback
• Serve as an operational support engineer for making best-in-class technical decisions and operational recommendations
• Provide technical guidance and assistance for other teams as new workflows are built out
• Mentor and train other technical support staff on technical and procedural matters
• M-F/9-5 EST type role with extended hours as needed during crunch times and live events
• Be part of the on-call rotation to support our video workflow outside normal business hours

The Essentials
• 5+ years' experience in video encoding or media with a strong understanding of live event and on-demand workflows for digital distribution
• Strong understanding over various audio and video containers/codecs used in professional and consumer environments (E.g. MPG, H264, H265, TS containers. J2K, ProRes, MP2, MP4 video codecs. Dolby E, AAC, AC3, EC3 audio codecs)
• Strong understanding of streaming technologies such as CMAF/DASH/HLS
• Experience with Live and VOD stand-alone and cloud video encoding solutions like FFMPEG, Elemental Technologies, AWS MediaLive, MediaPackage, MediaConvert, Digital Rapids, Telestream, Harmonic, and similar products
• Excellent technical and non-technical communication skills to be able to bridge gaps between business owners and engineering teams
• Hands on experience supporting live events at scale and managing and supporting the video encoding platforms that power them
• Ability to function in high pressure environment
• Possess ability to lead, mentor, and direct the work of others
• Learns quickly and embraces new challenges
• Ability to work autonomously with internal and external technical teams to develop systems which satisfy workflow requirements while also meeting deadlines
• Must be methodical and have good troubleshooting skills to address media issues
• Must possess strong knowledge of Linux operating systems
• Has a passion for learning, sharing knowledge, mentoring, and working in a team setting with engineers of varying levels of experience
• Demonstrate expertise in analyzing and solving complex technical problems
• Have the ability to see the ''forest'' (big picture) and the ''trees'' (smaller details)

Jobcode: Reference SBJ-r0yn5j-18-204-227-34-42 in your application.

Discord Server