Technical Account Manager

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

THE JOB

The Technical Account Manager will play a critical role in the success of the Ticket Ad Network. This person will be the technical expert and trusted advisor to clients of the Ticket Ad Network, including working with sales, account management, and product teams to ensure the successful delivery and implementation of custom implementation and operational needs, as well as campaign oversight & troubleshooting.

WHAT THIS ROLE WILL DO
• Be the trusted technical partner and solutions consultant for Ticket Ad Network clients
• Respond to and troubleshoot any issue with strong internal and external communications
• Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps in partnership with Product Management
• Partner with Ticketmaster Marketing Services to integrate service of Ticket Ad Network campaigns with larger Ticketmaster Marketing Service programs and standards
• Monitor integration quality and performance, and proactively identify issues or defects in implementation for Ticket Ad Network products and capabilities
• Understand in-depth how Ticket Ad Network clients are technically implemented and configured to advise how they can improve their implementation to drive additional business value
• Relay the impact of system issues or outages to clients and address follow-up communications and project managing technical needs associated
• Collaborate with Product and Support teams to create customer-specific rollout plans for product updates and new product releases

WHAT THIS PERSON WILL BRING
• 5+ years of enterprise-level client-facing account management experience
• 3+ years of experience working in the programmatic advertising industry (DSP, Exchange, SSP, Publisher/Network, Ad Server) and/or in ad operations
• 2+ years of experience in technical troubleshooting including intake, issue tracking, and response
• Degree in computer science, data science, mathematics, statistics or other related discipline
• Have expert knowledge of digital advertising, programmatic ad technology, and ad serving
• Demonstrated success in working with a cross-functional team including engineers, other product management teams, and sales/client service
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-d2vvp7-3-15-211-107-42 in your application.