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Full Time Job

Systems Engineer

Ticketmaster

Remote / Virtual 09-20-2024
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  • Paid
  • Full Time
Job Description
Systems Engineer (Remote, United Kingdom)

JOB DESCRIPTION – Systems Engineer

Location: Remote,United Kingdom

Division: Ticketmaster UK

Contract Terms: Full Time Employee

THE TEAM

This position will be a part of the Microflex infrastructure team. The team is responsible for Ticketmaster's Microflex core ticketing platform on-prem infrastructure which supports the European markets. The mission of the team is to help build and maintain reliable, scalable and secure infrastructure needed to support the core ticketing systems multiple services and components. This team is part of our broader team called Microflex Core team which includes the development teams that are responsible for developing and maintaining the Microflex ticketing system.

Team Responsibilities and Focus:
• Designing scalable, automated and maintainable private cloud platform solutions
• Design and architecture of future private cloud architectures needs
• Implementation of controls to satisfy PCI requirements and participation in continuous monitoring and auditing activities
• Provide consultation and operational support work to development teams
• Education and evangelization of private cloud related capabilities
• Active participation in agile practices and cross departmental program management

THE JOB

Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our infrastructure. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will help troubleshooting application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role is not directly responsible for the core ticketing business operations or applications, but rather for the infrastructure supporting those.

WHAT YOU WILL BE DOING
• Provide subject matter expertise for our on-prem infrastructure/architecture
• Proactively identify and address stability, capacity, and performance concerns
• Implement provisioning and deployment automation when required
• Identify, develop, & implement solutions to other needs for process automation
• Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Experience with Amazon Web Services (AWS)
• Experience working with private on-premise datacenters
• Experience with Kubernetes and/or EKS
• Intermediate level understanding of networking concepts
• Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
• Experience with software development life cycle (SDLC) and agile/iterative methodologies
• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
• Knowledge in observability best practices and industry trends
• Hands on experience on delivering complex software in an enterprise enviroment

YOU
• Autonomous and proactive
• Passionate about technology and transformation
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions
• Comfortable working with structured Change and Incident Management
• Deeply concerned with the security and compliance implications of your services and solutions

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#LI-JCK #LI-Remote

Jobcode: Reference SBJ-g4n837-3-237-15-145-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.