Full Time Job

Senior Project Manager- Remote, United States


Remote / Virtual 03-25-2024
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.

The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.


As a Senior Project Manager, you will have extensive experience of delivering software development projects in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team.

In this role you will manage and deliver unique software development projects by coordinating activities within the project team and you will be able to adapt to different areas of the business to meet demands. You will be considered an expert in software project management and will provide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies, and organization of the business.

You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you'll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

• Manage and deliver unique software development projects and coordinate activities within the project team
• Ability to adapt to different areas of the business to manage and deliver projects where needed
• Knowledgeable and experienced in project management across different functional areas within the business
• Provide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies and organization of the business
• Proven experience within the field of Project Management
• Analyze and provide regular status reports that are objective and reflect the true state of progress
• Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools
• Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
• Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer
• Manage the complete lifecycle and facilitate the team to transition from phase to phase
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the
• Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles
• Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities
• Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike

• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle
• Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups
• Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools
• Ensure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered too
• An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyze current best practices for suitability within Ticketmaster
• Extremely competent in using Microsoft Office and Google Drive, specifically advanced Excel, PowerPoint, Sheets and Slides
• Additional asset: Qualified in a recognized Project Management methodology (Prince II, PMI, etc)
• Additional asset: Exposure to or pertinent qualification in Agile Development
• Additional asset: Exposure to Scaled Agile Frameworks (SAFe)

• Self-motivated and able to work independently with limited supervision, while able to provide accountability of progress through regular reporting and communication
• Excellent organizational skills and the ability to prioritize tasks and manage expectations
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business
• Excellent leadership skills to lead, inspire and motivate
• Able to negotiate and understand the value of listening and the power of empathy
• Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver
• Excellent organizational skills and the ability to prioritise tasks and manage expectations
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive


We're fans who hel


Jobcode: Reference SBJ-gm0966-3-235-20-185-42 in your application.

Salary Details
Salary Range: $100,000 to $125,000 Per Year ($ USD)
Company Profile

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.