Senior Program Manager

Job Description

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM
• Our team is responsible for integrating and implementing partner contract deliverables for Live Nation and Ticketmaster on Live Nation owned and operated ticketing platforms in both North America and International markets. We are the primary contacts for Live Nation Sponsorship division partners and Sponsorship teams across the Ticketmaster business platforms.

THE JOB
• Senior Program Manager – Ticketmaster Sponsorship

The Senior Program Manager will manage Engineering teams, both onshore and offshore, to integrate new Ticketmaster e-commerce products for a full portfolio of Live Nation clients and partners. Reporting to the Senior Director, Program on the Ticketmaster Sponsorship team, the Senior Program Manager will interact with clients, provide appropriate communication on program and project status to both external and internal stakeholders, and ensure that deliverables are on time and on budget.

WHAT THIS ROLE WILL DO
• Responsible for definition, planning, execution and closure of programs or large-scale projects in a fast-paced environment across multiple engineering teams
• Identify and resolve changes in program / project scope, schedules and resource requirements
• Proactively identify and communicate risks; work with subject matter experts to develop and implement risk mitigation plans
• Prioritize and track issues and create remediation plans for resolution of impediments in priority order
• Report on project status clearly, consistently and reliably to executive management and team members
• Maintain project documentation in an appropriate project repository for easy access by stakeholders
• Excellent communication and presentation skills with technical, non-technical, and executive audiences.
• Drive change within the team as we adopt Lean principles and Agile/Kanban best practices.
• Ability to plan, organize and proctor efficient meetings through preparation and stakeholder subscription and possess an innate ability to guide a group towards agreed upon objectives
• Ability to bridge communication and provide clear and concise status updates with a diverse set of technical and non-technical stakeholders
• Own tracking and resolution of team blockers and issues
• Leverage retrospective meetings to continuously improve team performance
• Maintain accurate project reporting information and up-to-date project assets and metrics
• Provide accurate and up-to-date forecasts leveraging Agile tools and techniques
• Able to train delivery teams and Engineering Leadership on Lean / Agile best practices
• Able to adjust delivery approach, language and level of detail to meet audience needs; foster relationships even under difficult circumstances
• Able to walk delivery teams thru various assessments, track outcomes, identify areas for improvement and demonstrate improvements at a future assessment
• Able to successfully coach delivery teams to structure and deliver to maximize business value and team velocity

TECHNICAL SKILLS/COMPETENCIES
• Bachelor's degree or equivalent work experience
• 3-5 years of experience in Agile Project Management
• Demonstrated experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities
• Experience with Agile/Kanban and Lean principles preferred. Working knowledge of waterfall is also a plus so that the gap between the two methodologies can be bridged effectively.
• Experience with Continuous Delivery preferred
• Understanding of relevant technical concepts and design
• PMP certification is a plus
• Certified Scrum Master (CSM) a plus
• Working knowledge of both Jira and Confluence a plus

BEHAVIORAL SKILLS/COMPETENCIES
• Innate capability to create order out of chaos
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Establishes and develops relationships and partnerships with internal and external team members
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Able to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Ability to work independently and as part of a team
• Self-motivated and focused achieving results
• Can recognize and acknowledge the value of other's contributions, emotions and able to respond with empathy
• Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Jobcode: Reference SBJ-gwo4en-3-137-180-32-42 in your application.