Senior Engineer - Developer Experience

Job Description

JOB DESCRIPTION – SENIOR ENGINEER II, DEVELOPER EXPERIENCE
Location: Remote, North America or Europe
Division: Ticketmaster Tech
Line Manager: Director – Developer Experience
Contract Terms: Permanent, 40 hours per week

THE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and
growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Senior Engineer II – Developer Experience, you will be responsible for contributing to the technical direction and implementation of Ticketmaster's software pipeline and observability platform. This platform is essential to Ticketmaster's business, providing the tooling, practices, and expertise that our development engineering teams leverage to deliver, observe, and maintain the Ticketmaster product suite.

You will be responsible for ensuring that development teams have low friction, highly secure, highly available, cost-effective and consistent toolchain to deliver software within and effective tools to observe and operate that software in the framework of large enterprise compliance and governance needs.

You will work closely with the Lead Engineer – Developer Experience, software development engineers, technical operations engineers, architecture, PMO and vendors from around the globe to deliver these services.

WHAT THIS ROLE WILL DO
• Work with the Lead Engineer – Developer Experience to assess the needs of Software Engineering against current offerings
• Participate in and contribute to the daily, weekly, sprint cycle team ceremonies
• Provide mentoring to team members
• Assess and size effort associated with work backlog and participate in grooming
• Advise a program of work to mature the developer experience
• Collaborate with an operations team to ensure highly available services and responsive respected developer support
• Inform recommendations, of strategic projects to mature and improve the software delivery pipeline
• Participate in proofs of concepts, engineering, and implementation projects
• Deliver Managed Services that cover the following domains:
• Code and Artifact Repositories
• Build, Test, and Deployment Automation
• Secrets Management
• Configuration Repository and Management
• Execution Bus
• Log Collection and Analysis
• Operational Metrics
• Distributed Tracing
• Container Build Standards and Automation
• Continuous Delivery

TECHNICAL SKILLS/COMPETENCIES
• Background in both Systems and Software Engineering
• Competent developing software in 1 or more of Python, Golang, Java (can create custom unit tests for application code)
• You should have experience in maintaining, automating and optimising services (Secrets Management, Service Discovery)
• Experience implementing the CI/CD and observability toolchain
• Previous experience of public clouds (AWS and Terraform)
• Knowledge and experience of containers and Kubernetes cluster
• Hands on experience delivering complex software in an enterprise environment
• Experience with automation tools (Chef, Ansible)
• Experience working in a remote team across multiple regions and time zones
• Incident management

BEHAVIORAL SKILLS/COMPETENCIES
• Great problem-solving skills
• Good attitude and a self-starter who can be given a complex task and break it into smaller pieces
• Works well with other engineers, both learning from others and sharing latest ideas with the team
• Want to continuously learn and take on new challenges and develop new skills for their engineering toolkit

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-d974bm-18-222-108-18-42 in your application.