Senior Dba & Cloud Engineer

Job Description

Location: London, UK

Division: Ticketmaster International

Line Manager: Principle Cloud Engineer, Data and Insights

Contract Terms: Permanent, 40 hours per week (Flexible. Occasional out of hours support as required)

WHY TICKETMASTER?

We are the #1 ticketing company in the world and are passionate about live events. Our data marketing platforms and services enable fans to access to tickets and events across our markets and clients. Working at this scale constantly provides challenges and opportunities to find innovative solutions that will provide a richer experience for fans worldwide, in a highly collaborative environment.

Ticketmaster cares passionately about its staff, their welfare and the communities around us.

In 2016 we won 'Best place to work in Digital' at the Digital Technology Leaders Awards UK and we're nominated again for 2017!

THE TEAM

The Data and Insights team delivers and manages environments, platforms and services for the Data Engineering and Customer Insight teams - delivering analytics and marketing tools to our international markets and clients.

THE JOB

The Senior DBA & Cloud Engineer will be working as part of the Data and Insights team, focussing on the management and administration of SQL Server databases and our AWS Cloud environment.

In this hands-on role, you will have ownership and be responsible for the design, build, commissioning and running of new and existing database environments and platforms to project timelines and company standards, providing clear communications with respect to progress, blockers and issues to mitigate risk.

You will continuously deliver and support changes to the Ticketmaster business applications across production and all non-production environments.

You will work with engineering teams from the point of initial engagement, through proof of concept and through to the implementation of each project.

The role is fundamental in supporting the company's strategy of deploying market leading B2B and B2C data driven tools using the latest technology, including big data platforms.

You will be exposed to multiple technologies and various levels of AWS experience within the engineering teams and be required to tailor your approach accordingly.
Our business is online 24/7, so you will occasionally be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING
• Troubleshooting of database and infrastructure issues on services you provide
• Manage capacity and availability to ensure resilience and cost effectiveness
• Disaster Recovery planning, testing and execution in combination with engineering teams
• Design, implement and run resilient highly available solutions
• Use modern 'infrastructure as code' and orchestration tools to reduce manual operations where practically possible
• Plan, organize and communicate project status

WHAT YOU NEED TO KNOW
• Excellent knowledge of Database Technologies & Architectures
• DBA expertise supporting large scale databases such as SQL Server, Redshift or PostgreSQL; preferably data warehouses
• AWS certified DevOps Engineer (Developer Associate) or equivalent commercial experience
• Some experience developing scalable and resilient APIs, systems and services for cloud platforms
• Strong understanding of techniques and strategies for maintaining high availability
• Strong experience in automated deployment of infrastructure and applications
• Excellent knowledge of Public Cloud technology – we use AWS with RDS, S3, ES, API Gateway, Redshift, Lambda, SQS & EC2 being the core services we depend on
• Strong scripting/programming skills in at least one language such as Python and PowerShell
• Experienced in collaborative development – performing code reviews and automating via deployment pipelines, such as Jenkins, Gitlab CI or AWS CodePipeline
• Excellent Windows & Linux systems knowledge and great application troubleshooting skills
• Good networking skills; route tables, Firewalls & understanding load balancing technologies
• Good knowledge of log, monitoring and alerting platforms such as AWS CloudWatch, Spotlight, ELK, Prometheus
• Good understanding of Security and Compliance challenges and how to reduce scope and increase protection – we deal with PCI, SOX and GDPR on some of our systems
• You may have experience in the following roles: as a Database Administrator , System Administrator, Operations Engineer, DevOps, Cloud Engineer, Systems Engineering, Infrastructure or Platform Engineer , Developer.
• It is ok if you lack some of the skills listed above, the single most important skill is being able to learn quickly. We believe that a motivated, team-oriented professional will always succeed in mastering a new toolset when a need arises.

YOU (BEHAVIOURAL SKILLS)
• Autonomous and proactive
• Strong attention to detail
• Self motivated, energetic and tenacious
• Able to work as part of a team as well as independently
• Clear and concise communication
• Flexible in work approach
• Strong organisational skills and time management
• A desire to learn and use a broad range of skills in a highly complex environment
• Excellent analytical, problem solving and resolution skills
• A keen interest in new technologies

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-rz56z7-18-118-164-151-42 in your application.