Product Manager - Purchase

Job Description

Division: Ticketmaster Marketplace

Contract Terms: Permanent

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports or arts and theatre tickets they just can't miss out on.

THE JOB

We are seeking a highly motivated Product Manager to join our product team. Our product team manages a portfolio of web & app experiences that focus on the fan journey of discovering, purchasing and attending live events. In this exciting role you will be responsible for gathering requirements and working closely with creative and engineering teams to design, implement, test, and deploy in a fast-paced environment, as well as create real time data analytics to evaluate product performance.

WHAT YOU WILL BE DOING
• Gather, document, and track business requirements for secure and scalable new features.
• Develop feature specs and acceptance criteria for user stories that are completed comprehensively and on-time for development.
• Be responsible for the daily planning of software development in an agile environment, ensuring the development team consistently has a groomed backlog of priority tickets to build.
• Ship stable products on time and scale them with a focus on quality.
• Develop a deep understanding of needs of the fan and advocate on their behalf.
• Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
• Work closely with UI/UX teams to create and iterate on design prototypes and validate them with users.
• Partner with commercial stakeholder to gather and refine requirements for fan and client needs.
• Ensure backlog is prioritized while taking technical and business dependencies into consideration.
Groom user stories with developers and QA to ensure requirements are clear and the team is ready to execute.
• Demo stories to stakeholders to gather and synthesize feedback.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• 3+ years product management experience in technology-focused business.
• Proven ability to transform features into well-articulated business requirements as user stories.
• Proven experience in identifying, researching and resolving data issues
• Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems.
• Self-motivated and able to handle requests from multiple team members with competing priorities.
• Excellent written, verbal and social skills.
• Understand agile software development process.
• Strong proficiency with collaboration and agile tools (Rally, JIRA, Confluence) is a plus.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Strong interpersonal skills, with a collaborative spirit.
• Ability to take initiative whilst working collaboratively – a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Natural curiosity about how things work.
• Results and delivery focused with an eye for quality and reusability.
• Ability to work in a fast-paced environment with tight deadlines.

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-gpmkxo-3-140-198-43-42 in your application.