Product Design Lead

Job Description

THE TEAM

As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams' day to day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get faster to their dreams. As a designer at Ticketmaster, what will you create?

THE JOB

As Lead Product Designer – Enterprise you will work with design leadership, other product designers, product leads, and engineering counterparts to provide innovative, best-of-breed design solutions for our next generation of business-to-business tooling. The tooling platform allows clients to quickly create, configure, and manage various aspects of events and inventory management, including ticketing concepts like promotions, pricing, fulfilment, multi-channel sales, and many more.

You will be expected to collaborate, lead, and deliver product design solutions and provide input/management throughout the project lifecycle for a suite of products. With 8+ years of design (and 1+ years management) experience, you are ideally an experienced and confident UX and/or interaction design leader capable of solutioning for diverse problem sets, defining new frameworks, implementing product strategies, independently conducting research, and mentoring/developing team members.

You have a portfolio that showcases how you've driven innovative design solutions for large-scale e-commerce sites, high-traffic portals, or complex software/applications. You have experience with and are comfortable leading conversations with clients, synthesizing their feedback and utilizing it to improve the overall user experience. B2B, SaaS or Rich Internet Application design experience is a plus.

WHAT YOU WILL BE DOING
• Deliver best in class, innovative user experiences for our clients working directly with design leadership, product leads, engineering leads, and various business stakeholders
• Use core information architecture and design expertise to take product design deliverables through a full project lifecycle
• Initiate and conduct user/market, usability and competitive design research
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Participate in and lead ideation workshops with cross-functional teams
• Generate wireframes, storyboards, prototypes, and/or define the structure for design artefacts to be produced
• Ensure Ticketmaster's brand identity is considered and integrated into all features, and ensure the logical user flow is translated into an intuitive and stylish experience
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and product management teams to drive measurable UX decisions
• Share ownership with other product design leaders in defining and maintaining the Global Design System
• Understand long-term vision and strategic business goals of the department
• Keep skills fresh and be able to share out best practices, technical trends and developments with team
• Mentor, develop, and set goals for globally-distributed team members

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding
• An outstanding portfolio with cross-platform product design works
• Ability to drive a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software, i.e. Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
• Experience working with/on pattern libraries/design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
• A fundamental understanding of relationship between good UX, UI design and branding
• A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Strong analytical and creative problem-solving skills
• Attention to detail within a fast-paced environment
• Ability to lead and oversee multiple projects simultaneously
• Confident negotiator and presenter
• Excellent verbal and written communication
• Collaborative, positive team player
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-rnxv31-3-139-107-241-42 in your application.