Marketplace Support Content Specialist

Job Description

JOB DESCRIPTION – Marketplace Support Content Specialist

Location: Varies

Division: Ticketmaster

Line Manager: Kim Chigas

Contract Terms: Permanent

THE TEAM

MarketPlace Support is positioned at the intersection of Product, Technology, and the Fan.
Our team's purpose is to provide the best possible fan experience by aligning the efforts made by MarketPlace and Enterprise teams to the needs of our Artist and Venue clients that delivers the premium fan experience.

THE JOB

MarketPlace Support Content Specialists will be responsible for managing content for artists and venue. Content includes creation of attractions and subsequent categorizations, artist/venue images, logos, video, branding, social links, and more.

At times, research will be required outside of the Ticketmaster domain to validate content as correct and approved for publication. Apply practical and advanced knowledge of artist and/or venue data to make informed decisions independently in a team environment. Typically, content is one of the initial touch points to the fan and will be leveraged by local and national marketing campaigns, and therefore accuracy and timeliness are extremely important.

Content management will also extend to Print-At-Home templates and branding in general. Some functions will cross sales channels (TMOL, Mobile, Account Manager) as well as domains/territories.

WHAT YOU WILL BE DOING
• Review and update artist/venue images that are sent by clients or internal departments
• Educate requestors on guidelines for certain assets
• Develop and distribute documentation for various tasks
• Review and update Print at Home (TicketFast) ads on multiple platforms including host, account manager and archtics
• Record and report internal tool issues
• Work seamlessly across multiple workflow applications – Jira, slack, Sales Force
• Add video content to Ticketmaster.com, while maintaining licensing agreements and reports
• Update artist and venue branding pages to represent the client website.
• Documentable experience in driving improvements in SEO, conversion rate, and customer online engagement
• Trouble shoot website related questions/issues

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Technical
• Experience with LiveNation and Ticketmaster marketplace channels
• Ability to navigate through workstream tools (TM1, JIRA, Salesforce)
• Advanced experience with TM Host and event programming tools
• Woking knowledge of Photoshop/Illustrator
• Proficiency in Microsoft Suite (Excel, Word, Outlook)

Intellectual
• Strong understanding of the business needs of the fan, artist, and venue clients
• Ability to thrive in a high-pressure environment
• Excellent verbal and written communication skills with exceptional attention to details

Interpersonal
• Flexibility that allows effective teamwork with people at all levels of the organization
• Can work independently while working collaboratively

Motivation
• Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities
• Must be resourceful and able to negotiate your needs from the company

YOU (BEHAVIOURAL SKILLS)
• Rock Solid Reliability – I earn the trust of co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
• Winning Teamwork – I collaborate with others; I share information openly; I listen; I show recognition and appreciation for the contributions of others; I know that I can't succeed alone.

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

CULTURE

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.

Jobcode: Reference SBJ-rjeke0-3-144-143-31-42 in your application.