Manager, Software Engineering

Job Description

Manager - Engineering

Location: Remote, US

Division: Ticketmaster

Line Manager: Director - Engineering

Contract Terms: Permanent

THE TEAM

You will be joining the diverse Global Ticketmaster Fan Engineering team. As an Engineering Manager at Ticketmaster, you will be responsible for growing and retaining our highly skilled Software Engineers.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Engineering Manager, you will guide the Engineering teams in the development and delivery of our Global Consumer Platform which drives over 10 billion dollars of revenue annually. You will coach, mentor and motivate the Engineers to deliver high quality software that is used by millions worldwide. You will lead, manage, and inspire engineers to deliver the best ticketing experience across the globe. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

WHAT YOU WILL BE DOING
• Hire, cultivate and retain world class talent
• Assist with the interviewing and hiring process
• Mentor, coach and motivate Engineers
• Line management including 1:1s
• Set SMART goals for career development
• Support Engineers with training and development
• Gather and provide constructive feedback
• Interact with stakeholders including Product Owners, Project Managers, Design and UX
• Ensure direct reports are effectively managing workload
• Identify and manage risk within the team and help to alleviate team blockers
• Work with the teams to review, set and implement process improvements
• Use business knowledge to guide team technical decisions
• Serve as a liaison to senior management reporting on the status of current projects, and proactively recommending solutions

WHAT YOU NEED TO KNOW
• 2+ years of people management experience
• Experience planning, executing and delivering projects
• Experience working with Agile methodologies
• Experience mentoring developing talent within your team
• Experience working with distributed teams
• Ability to manage multiple projects
• Comfortable assisting the team on the detail where required
• Experience as a software development lead or manager, building and leading highly effective teams. You have demonstrable leadership, people management and communication skills
• Strong organisational, planning and time management skills
• Ability to work through ambiguous requirements and to make key decisions.
• Experience in development and successful delivery of global facing platforms
• A background in Software engineering is preferred but not essential

YOU ARE
• Passionate about technology and collaboration with wider teams
• An excellent communicator between the business and the team
• Comfortable with working in cross functional teams
• Eager to help individuals grow and thrive
• Emotionally intelligent

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Jobcode: Reference SBJ-gq482z-3-135-213-214-42 in your application.