company_logo

Full Time Job

Lead Product Designer, Enterprise

Ticketmaster

London, United Kingdom 01-30-2024
 
  • Paid
  • Full Time
Job Description
JOB DESCRIPTION – Lead Product Designer, Enterprise

Location: London (Hybrid)

Contract Terms: Full-time/Permanent

THE PRODUCT AND TEAM

Ticketmaster's enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams' day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster's product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.

THE ROLE

As Lead Product Designer you will own a product area, leading a team of designers..

You will be accountable for achieving design excellence, ease of use and task success whilst working with other design leads and management to ensure an industry-leading overall client experience. Your team will be globally-distributed and you will provide them with mentorship development plans and set achievable goals.

You will be responsible for managing stakeholder expectations, aligning team objectives to product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutioning for diverse problem sets, defining new frameworks, independently conducting research and mentoring/developing team members.

You'll keep skills fresh and be able to share best practices, technical trends and developments with the wider team.

RESPONSIBILITIES
• Use core information architecture and design expertise to take product design deliverables through a full project lifecycle
• Initiate and conduct user/market, usability and competitive design research
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Participate in and lead ideation workshops with cross-functional teams
• Generate wireframes, storyboards, prototypes, and/or define the structure for design artefacts to be produced
• Ensure Ticketmaster's brand identity is considered and integrated into all features, and ensure the logical user flow is translated into an intuitive and stylish experience
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and product management teams to drive measurable UX decisions
• Collaborate with other product designers in maintaining the Global Design System
• Understand long-term vision and strategic business goals of the department
• Keep skills fresh and be able to share out best practices, technical trends and developments with team
• Opportunities for mentorship of Interns or Associates

REQUIREMENTS
• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding
• An outstanding portfolio with cross-platform product design works
• Ability to drive a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
• Experience working with/on pattern libraries/design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
• A fundamental understanding of relationship between good UX, UI design and branding
• A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Strong analytical and creative problem-solving skills
• A passion for interaction and customer involvement
• Excellent written, verbal communication and presentation skills
• Ability to work on multiple projects simultaneously
• Proactive in learning and being fluent in latest UX trends and technologies
• Have excellent verbal and written communication

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#LI-JCK #LI-Hybrid

Jobcode: Reference SBJ-gw322p-18-207-129-175-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.