Full Time Job

Junior Analyst - Technology Strategy, Planning & Risk

Ticketmaster

London, United Kingdom 05-11-2022
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  • Paid
  • Full Time
Job Description
Location: Ticketmaster, 4 Pentonville Road, London, N1 9HF

Division: Technology, Ticketmaster International

Line Manager: VP, Technology Strategy, Planning and Risk

Contract Terms: Permanent, 40 hours per week

THE TEAM

In the Technology Strategy, Planning and Risk team our mission is to optimize our investment, deliver incremental revenue, unlock cost savings and increased flexibility within the department. We analyse tech processes in order to identify inefficiencies and implementing changes. We lead the technology strategy and own related tech driven projects, planning and insight; carrying out in-depth analysis on our divisions to drive commercial value throughout the department, in order to provide recommendations, increased financial understanding, resulting in reducing cost and/or improving efficiency within tech.

THE JOB

We are looking for a Junior Analyst to play a vital role within this new division in Tech. You will be responsible for assisting with the internal tech performance reporting, ensuring our reporting is relevant and accurate. This includes keeping our division P&Ls up to date and owning segments of our monthly tech reporting including our KPIs and OKRs. You will support the wider Technology Strategy, Planning & Risk team in acting as a link between the tech organisation and the business by being able to translate any challenges surfaced from the tech divisions into business terms for the wider organisation.

We lead the tech budget and strategy cycle and a key responsibility for this role is supporting the capacity planning process for tech, which is focused on ensuring that our teams are deployed and focussed on the projects which will drive our business forward. We partner with all the tech divisions to answer key strategic questions with analysis which helps them define their strategy.

You will support the Strategic Planning and Risk department in ensuring the efficient investment of tech resources and management of risks. Our team partners and collaborates with engineering teams to guide and inspire them to own and deliver the highest commercial value for the business in line with the strategic plan and business goals, the ideal candidate for this role will be given exposure to these processes with a view to enabling their growth and development.

This person would also support technology driven projects and tech transformation initiatives that require creative thinking and expertise embedded within the technology organisation. Modelling the impact of a variety of new tech initiatives such as optimal hosting alternatives, the impact and benefit a new tech feature development or alternative tech organisation structure to enable further flexibility or financial rewards for tech including identifying the risk and capacity impact.

This will require a 'can-do' attitude with a roll-up-your sleeves approach. You must be able to collaborate and influence a wide range of stakeholders. You will partner with large cross functional teams and follow the end to end process of tech initiatives. We seek a person who is able to translate the tech priorities into business language and be an excellent communicator between the tech teams and the wider organisation. We are not looking for just a numbers person, but a detective who can uncover the root cause of issues, support strategies and build models to show financial impact. The role will be varied and involve working with a huge range of data sets, as well as building relationships with stakeholders across business units. This is an exciting time to join this new division within tech to drive the way technology deliver to support the businesses strategic goals.

WHAT YOU WILL BE DOING
• Support the tech division P&L reporting, create reports and draw insight data to assist in ensuring commercial thinking and investment aligned with our business strategy.
• Monitors division tracking against budgets and identify ways to meet target through offering constructive opportunities for business/financial improvements
• Support tech divisions in defining the division KPIs and OKRs, tracking the success of their strategies and understand the key drivers of change.
• Assist in delivering the monthly Tech KPI report for our CTO, ensuring the data is relevant, timely and accurate.
• Support the tech capacity planning and analysis, working alongside our tech leads and SP&R director. Understand if we have set out to achieve what was planned to and advise on a course of action if not.
• Support and lead on tech driven projects and/or technology transformation initiatives requiring in-depth analysis. Tech projects such as platfrom modernisation strategy, tech resourcing, outsourcing solutions, market tech environment analysis, tech solutions for new market or how to best organise our teams.
• Play a supporting role in the annual budget and quarterly tech planning process; create international Tech summaries to show trends and highlight the key decisions, investments and challenges across tech.
• Deliver in depth analysis into different areas of technology, identifying root causes of challenges and the levers that impact these, in order to be able to give the tech leadership team and CTO the knowledge and assurance to support quality decision making
• Help develop an overall understanding of the business goals, strategy and finance to the wider technology organisation and how and where this links to their OKRs.
• Support the wider technology teams with commercial value and guidance, bringing substance into the decision-making process.
• Build and maintain a strong relationship with the Finance, Product, PMO and BST team. Be a point of contact in providing technology data to the finance and strategy teams as well as he wider business, ensuring we are providing the right technology related data to our stakeholders in the most efficient way.

WHAT YOU NEED TO KNOW
• Bachelor's degree or combination of education and experience required
• Proven experience in an Analyst role with high level of attention to detail
• Experience in financial modelling, capacity planning and detailed data analysis
• Excellent organisational skills, be able to prioritise tasks and manage expectations
• Financial analysis and/or accounting experience
• Practical experience supporting key projects, initiatives and processes with a focus on continual speed, flexibility & efficiency improvements.
• Be able to present technical data in a clear and compelling way for a broader audience
• Experience of transformational change in technology environments is a plus
• Extremely competent using Microsoft Office, specifically advanced Excel (pivot tables, macros, vlookups, complex formula) and PowerPoint
• Fluent English, and the ability to produce clear and concise documents and emails

YOU
• You are a flexible person who thrives in a fast-moving environment with a heavy dose of ambiguity
• A fascination with data, numbers and analysis
• An interest to uncovering the key indicators of performance within ticketing and tech
• Pro-active, energetic and driven in nature to get things done with a creative approach to problem solving
• Confident to ask questions and challenge existing processes
• Be able to work as part of a team as well as lead small projects
• Experience in Technology, Ticketing or Ecommerce company is beneficial
• Excellent ability to translate and communicate technology

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Jobcode: Reference SBJ-g46521-44-200-74-241-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.