Full Time Job

IT Operations Administrator

Ticketmaster

West Hollywood, CA 04-29-2022
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

THE ROLE

The IT Operations Administrator will assist the IT Operations group manage Live Nation's IT Operations tools and corporate email system. The role involves managing the North American computer fleet with tools such as Intune, Autopilot, Azure AD, PowerShell and Tanium. The role will also assist with management and support of Exchange Online. The ideal candidate will be able to manage the 3rd tier support queue and assist with projects.

WHAT THIS ROLE WILL DO
• Manage a tier 3 email support queue for employees in North America
• Deploy and troubleshoot security updates for the computer fleet in North America
• Assist with software deployments and upgrades for computers in North America
• Troubleshoot Autopilot provisioning errors
• Manage computer fleet using Intune, Azure AD and Tanium
• Assist with security operations; actioning email and computer threats.
• Assist with project deliverables
• Provide reporting metrics for management
• Assist with legal eDiscovery requests
• Maintain and create KB articles and ''how-to'' documentation for Tier 1 and 2 support admins

WHAT THIS PERSON WILL BRING
• Bachelor's degree or higher in Information Technology or similar discipline preferred
• 3+ years administration of Exchange Online in a large, globally distributed organization
• Experience managing computer endpoints in a large globally distributed organization using Intune SCCM or similar management tools
• Experience managing computer endpoints using Intune SCCM or similar management tools
• Experience administering Exchange Online in a globally distributed environment supporting 1000+ employees
• Experience managing a senior level support queue
• Experienced managing Office 365 Users, Groups, and Shared Mailboxes via shell and GUI
• Strong understanding of email routing and relays
• Strong scripting and automation capabilities using PowerShell
• Experience managing enterprise endpoint security platforms such as Trend APEX One
• Clear communicator
• Well organized
• Able to adapt to constantly changing challenges
• Enthusiastic and positive
• Driven to stay current with latest technology
• Experienced with email threat defense
• Experienced with email gateway administration
• Experienced with email header analysis
• Experience with Autopilot a plus
• Experience with Tanium a plus
• Administration experience with Azure AD and AD Connect a plus
• Administration experience with federated auth via OKTA a plus
• Experience supporting email integrations and migrations a plus
• Pro-active attitude and self-disciplined
• Strong customer service skills
• Able to work to deadlines
• Solution provider

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.



dLosAngeles, CA

Jobcode: Reference SBJ-d21j8y-34-231-147-28-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.