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Full Time Job

Guest Services - The Fillmore

Ticketmaster

Detroit, MI 04-27-2024
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com.

WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.
• Confer with customers to provide information about services, location of amenities, accommodations, etc.
• Other tasks as assigned by the Guest Services Manager
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs

WHAT THIS PERSON WILL BRING

Required:
• Acute sense of judgment, tact, and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to work late hours
• Flexible schedule
• 3 years' work experience interacting with people in a positive environment
• Read, write, and speak English fluently
• Must be able to lift or move up to 25 lbs. using proper lifting techniques
• Tolerance of all cultures, music, and art forms

Preferred:
• Cash handling experience
• Experience recognizing valid IDs
• Experience in a live music environment
• Experience using metal detection equipment
• EMT or other medical background

Physical Demands/Working Environment:
• Working environment is fast paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-gk00p4-3-230-173-188-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.