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Full Time Job

Fan Ambassador - Talking Stick Resort Amp

Ticketmaster

Phoenix, AZ 05-28-2024
 
  • Paid
  • Full Time
Job Description
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!

Job Functions:
* Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
* Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
* Direct restroom and concession lines, as needed, to shorten guest wait times.
* Assist guests with needs such as finding their seats, seat relocation and purchasing upsells.
* Assist upper management in crew member incentive programs.
* Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
* Participate in the post show clean of the venue.
* Provide great customer service to all of our guests to ensure a memorable experience.
* Perform all other duties as assigned or needed.
* Position requires you to be able to work during all weather conditions since this is an outdoor venue.

Qualifications:
* Must be at least 16 years of age.
* Desire to initiate conversations with guests.
* Experience not required.
* Customer service friendly attitude and good communication skills.

Hours will vary based on events but are primarily evenings and weekends.

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gmm5nx-3-236-83-154-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.