Expierience Manager

Job Description

Live Nation Entertainment is the world's leading live entertainment company, comprised of
globa l market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing prog rams that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Liv e Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog - friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wond er we are certified as a Great Place to Work
organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Liv e music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

THE JOB
US Concerts is seeking is seeking an enthusiastic and highly - motivated Experience Manager for Oak Mountain Amphitheatre . The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division - wide goals. This is a seasonal position with an events - based schedule.

WHAT THIS ROLE WILL DO
• In partnership with the venue General Manager, this position is responsible for
administering employee engagement, venue staffing and guest service division - wide
goals.
• Plan and coordinate processes and activiti es associated with employee engagement and
guest service.
• Partner with the venue's Guest Ambassadors to create encore moments at every show.
• Will be act as the lead in maintaining metrics and sharing information with the corporate
office.
• Work with Departm ent Managers and Supervisors to ensure service standards are being
communicated pre - event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve r esources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue - this may
include collecting recyclables from the lawn and/or reserved se ction, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service
programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service
reports to create action plans for service improvements in partnership with the General
Manager.
• Lead the end of season employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue
opportunities to increase employee engagement, increase guest satisfaction.
• Help facil itate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.
WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud
environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem - solving sk ills and demonstrated experience finding creating
solutions.
• 1 years' plus of administrative experience.
• 2 - 3 years' plus of work experience in a comparable role.
• 1 - 2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and
carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resou rces, or
something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

Jobcode: Reference SBJ-gpe6mx-3-145-97-248-42 in your application.