Event Programming Support Specialist, International

Job Description

JOB DESCRIPTION – EVENT PROGRAMMING SUPPORT SPECIALIST, INTERNATIONAL

Location: TBD, EMEA

Division: Ticketmaster International

Line Manager: Director, Client & Event Support International

Contract Terms: Permanent

THE TEAM

Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

International Client Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.
Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients' needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients' and local Markets' needs and challenges day-to-day.

THE JOB

In this role as Event Programming Support Specialist, International you will report to the Director Client & Event Support, International. You will support Ticketmaster's ambition to explore and use the core ticketing platform to the best of its abilities.

This position involves collecting, reviewing, and creating procedural best practices and established standards in our markets that operate on our ticketing system Microflex, then verifying the output. The tool knowledge set for the position includes Microflex and Microflex applications but is open to incorporate other ticketing platforms that will form part of the development of Ticketmaster's product suite. You are required to fully understand de operational procedures and practices of all markets through extensive discovery, while remaining objective, but curious.

These market discovery sessions require you to be highly curious on the input given and not being afraid to challenge the status quo. It is these sessions that will provide you with a starting point on how to harmonize, trying to unlock best practices that are scalable and sustainable while at the same time meeting our clients' highest standards.

You are expected to be an ambitious, results driven specialist who will initiate and support the harmonization of our event build processes among various markets using Microflex.

You will be a key member of the International Support & Operations team and will be charged with guarding our clients needs across various markets and extract greater value to the business driving a culture of innovation and excellence throughout the workforce.

WHAT YOU WILL BE DOING
• Initiate and conduct discovery sessions with various EMEA markets operating on Microflex to understand their methods of event configuration
• Identify the optimal solution that is commercially and operationally sustainable and scalable
• Compile and present back the data to support the best and most sustainable solution
• Work with the EMEA markets' stakeholders to implement optimal standards
• Identify and flag any Event Programming configuration risks or sub optimal Best Practices that could lead to issues and or business risks in the future
• Identify event configurations that will prevent Product innovation
• Accurately review event data into Ticketmaster Ticketing Systems and cooperate on the identification and solution of event related errors
• QA Best Practices as required to confirm these meet quality levels on an ongoing basis
• Build and cultivate excellent Event Programming regional and local relationships.
• From time to time, will be responsible for other duties as assigned by, but not limited to, Director Client & Event Support, International
• Receive continuous training on new product and features and how they need to be operated
• Work closely with the Global Education & Training team to document Best Practices, and facilitate training where needed to internal stakeholders
• Collaborate on maintaining the following of best practices, both internally and externally
• Identify Product Enhancement opportunities to improve Event Programming best practices and procedures

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.
• Ability to communicate effectively with the local markets
• Able to successfully handle multiple priorities
• Rigorous following standard operational procedures and attention to detail
• Certain degree of creativity, latitude, and problem solving is required
• Previous Event Management or Box Office experience a plus
• Overall awareness of the entertainment and sports business is important
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Must have the ability to accommodate a flexible schedule
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Must be computer literate with excellent data entry skills and knowledge of the Microsoft product suite
• H.S. diploma or equivalent required. BA/BS degree is preferred
• Strong written and verbal communications skills in English and at a least another European language.

YOU (BEHAVIOURAL SKILLS)
• Team player offering proactive support to colleagues.
• Eye to identify areas of improvement to strive for service excellence.
• Not afraid to challenge the status quo constructively
• Highly curious in learning how TM Operations Products work
• Clearly conveys goals and expectations to others; steps forward to confront difficult issues.
• Show aptitude for learning new technology
• Demonstrate a detail-oriented view on a consistent basis
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organizes time effectively.
• Demonstrates ethical behaviours.
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our w

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Jobcode: Reference SBJ-gq4x8m-3-145-93-221-42 in your application.