Event Programmer

Job Description

JOB DESCRIPTION – EVENT PROGRAMMER  

Location: Remote in Canada

Division: Ticketmaster Canada 

Line Manager: Manager, Event Programming Operations 

Contract Terms: Part-time, Casual

THE TEAM 

The Event Programming Operations team drives and supports all elements of Event Programming for Canadian Ticketmaster clients as well as load-balancing support for global teams as needed. The team collaborates with Support and Technology teams as well as other leaders within Live Nation to ensure efficient and accurate programming of event builds, quality assurance and edits. The team drives special projects above and beyond the daily EP workflow that are proactive and innovative to improve the operational efficiency for Event Programming. 

THE JOB

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients; inputting accurate data into Ticketmaster's proprietary Host programming system, following procedural best practices and established standards, and verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro , TM1 and EMT.

Kindly note this position does not involve event planning. 

WHAT YOU WILL BE DOING
• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• 1-2 years' experience with the Ticketmaster systems (i.e., Host)
• Must be computer literate with excellent data entry skills.
• Service oriented, with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem solving is required.
• Overall awareness of the entertainment business is important
• Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays.
• Excellent written and oral communication skills, good organizational skills, and attention to detail.
• Box Office experience a plus!

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YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right.
• Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others.
• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Jobcode: Reference SBJ-d563e0-3-142-197-212-42 in your application.