Engineering Manager

Job Description

Engineering Manager (Remote, United Kingdom)

Engineering Manager

Location: Remote, UK

Division: Ticketmaster

Contract Terms: Permanent

THE TEAM

You will be joining the diverse Global Ticketmaster Fan Engineering team. As an Engineering Manager at Ticketmaster, you will be responsible for growing and retaining our highly skilled Software Engineers.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Engineering Manager, you will guide the Engineering teams in the development and delivery of our Global Consumer Platform which drives over 10 billion dollars of revenue annually. You will coach, mentor and motivate the Engineers to deliver high quality software that is used by millions worldwide. You will lead, manage, and inspire engineers to deliver the best ticketing experience across the globe. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

WHAT YOU WILL BE DOING

Team Development
• Hire, cultivate and retain world class talent fostering a positive and collaborative work environment, promoting teamwork and continuous learning.
• Assist and run hiring processes including the selection criteria.
• Hold regular 121s with team members, conduct regular performance reviews and provide constructive feedback to team members.
• Utilize the company's career ladder to identify skill gaps, development opportunities and provide feedback on performance for team members.
• Oversee, monitor and ensure direct reports are effectively managing workload.
• Provide leadership, guidance, and mentorship to a team of software engineers.
• Set SMART goals for career development and gather and provide constructive feedback to ensure continuous improvement within the team.

Technical Delivery
• Oversee regular code reviews are conducted by the team to ensure code quality, adherence to coding standards, and knowledge sharing within the team.
• Oversee the full development and deployment cycle for your team's software and product.
• Implement and measure quality of software development, processes, and deployment.
• Identify and manage risk within the team and help to alleviate team blockers.
• Work with the teams to review, set and implement process improvements.
• Interact with stakeholders including Product Owners, Project Managers, Design and UX
• Use business knowledge to ensure team technical decisions and solutions align to our business needs and approach.
• Serve as a liaison to senior management reporting on the status of current projects, and proactively recommending solutions.
• Oversees project plan deliveries and manages team resources to ensure team stays to target.
• Understand and manage your stakeholder expectations through updates and ensuring projects stay to plan.
• Communicate and ensure team alignment to chosen methodologies, standards and processes.

WHAT YOU NEED TO KNOW
• Previous people management experience
• Experience planning, executing and delivering projects
• Experience working with Agile methodologies
• Experience mentoring and developing talent within your team
• Experience working with distributed teams
• Ability to manage multiple projects
• Comfortable assisting the team on the detail where required
• Experience as a software development lead or manager, building and leading highly effective teams. You have demonstrable leadership, people management and communication skills
• Strong organizational, planning and time management skills
• Ability to work through ambiguous requirements and to make key decisions
• Experience in development and successful delivery of global facing platforms
• Ideally extensive experience and expertise in coding within Front End and/or Backend environments as well as using AWS or similar cloud solutions.

YOU ARE
• Passionate about technology and collaboration with wider teams.
• An excellent communicator between the business and the team.
• You invest time to coach and mentor newer teammates, taking into account their skills, backgrounds, working styles and solicit and provide thoughtful, constructive feedback to them. We spread our knowledge widely by giving tech talks, trainings, written documentation, and public blog posts.
• Adaptability - You understand Tech stacks are introduced faster than we can learn them all and vary across functional teams. Strategic skills are key to deciding which innovations will give us a competitive edge. All engineers make technical choices that have no clearly correct answer but whose consequences have a sweeping effect across the organization. You understand the importance of rallying the organization around those choices by providing a clear rationale and technical vision backing them.
• Delivery - Delivery concerns our ability to deliver work that matters not just once, but do so sustainably. You look at the rate at which we deliver impact, not just the cumulative impact that we have achieved.
• Problem Solving - You understand engineers, as a part of mastering their craft, develop technical abilities to increase their business impact. You understand the business impact of our delivery where this is reducing costs, proving out a solution, or helping the team achieve their learning goals.
• Adaptability - Excellence at working with product, design and other stakeholders to deliver solutions through well-scoped milestones that validate customer needs as quickly as possible while designing for the appropriate level of scale, reliability and future maintainability; while proactively identifying the tradeoffs of creating new systems and components, reusing or adapting existing systems, or using open source or partner solutions to optimize the time-to-market for customer value.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#LI-JCK #LI-Remote

Jobcode: Reference SBJ-r15ypm-3-12-162-40-42 in your application.