Engineer - Developer Experience

Job Description

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JOB DESCRIPTION- ENGINEER III - DEVELOPER EXPERIENCE

Location: Remote, North America or Europe

Division: Ticketmaster Tech

Line Manager: Director - Developer Experience

Contract Terms: Permanent, 40 hours per week

THE TEAM: Global Developer Platform

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

You will be part of the Technology Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.

THE JOB:

In the role of Engineer III – Developer Experience, you will participate in the implementation and operations of Ticketmaster's software pipeline and observability platform. This platform is essential to Ticketmaster's business, providing the tooling, practices, and expertise that our development engineering teams leverage to deliver, observe, and maintain the Ticketmaster product suite.

You will be responsible for ensuring that development teams have low friction, highly secure, highly available, cost-effective and consistent toolchain to deliver software within and effective tools to observe and operate that software in the framework of large enterprise compliance and governance needs.

You will work closely with the Director – Developer Experience, software development leadership, technical operations leadership, PMO and vendors from around the globe to deliver these services.

WHAT YOU WILL BE DOING
• Participate in the daily, weekly, sprint cycle team ceremonies and ensure efficient activities of the team aligned to goals
• Advise and inform a program of work to mature the developer experience
• Collaborate with an operations team to ensure highly available services and responsive respected developer support
• Interview and participate in building a team to establish a center of excellence and expertise in the Software Pipeline and Observability domains
• Participate in regular planning cycles to align business priorities to programs of work within your organization
• Inform recommendations, including resourcing, of strategic projects to mature and improve the software delivery pipeline
• Participate in proofs of concepts, engineering, and implementation projects
• Develop and implement tooling (scripting, automation, documentation, process/procedure, etc…) and integrations for developer consumption of platform services
• Deliver Managed Services that cover the following domains:
• Log Collection and Analysis
• Operational Metrics
• Distributed Tracing
• Code and Artifact Repositories
• Build, Test, and Deployment Automation
• Secrets Management
• Configuration Repository and Management
• Execution Bus
• Container Build Standards and Automation
• Continuous Delivery

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Background in both Systems and Software Engineering
• Competent developing software in 1 or more of Python, Golang, Ruby, C
• Experience implementing the CI/CD and observability toolchain at enterprise scale
• Previous experience of public clouds (AWS and Terraform)
• Knowledge and experience of containers and container orchestration (Kubernetes, Mesos, GKE, etc…)
• Systems Engineering competence in Linux and/or Windows and core network protocols and services
• Hands on experience delivering complex software in an enterprise environment
• Experience with automation tools (Chef, Ansible)
• Experience working in a remote team across multiple regions and time zones
• Incident management

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Autonomous and proactive.
• Passionate about the value of a well-defined and easy to integrate with software delivery toolchain
• Passionate about providing greater transparency to health and status of Ticketmaster systems
• Keenly empathetic to the day to day experience of software development teams
• A transparent communicator
• Deeply concerned with the security and compliance implications of your services and solutions

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-gkk788-18-189-2-122-42 in your application.