Director, Product Management - Tm Core

Job Description

DIRECTOR – PRODUCT MANAGEMENT, TICKETMASTER CORE

Location: Virginia, New York, Los Angeles, flexible for other US locations with travel (<20%)

Division: Enterprise Products & Services

Line Manager: SVP of Product, TM Core

Contract Terms: Full-Time

THE TEAM

Ticketmaster's Enterprise Products team is committed to delivering an industry-leading experience for users of our suite of enterprise B2B applications and for the developers that build them. The team designs and delivers a collection of shared components, services, and user experiences to ensure that Ticketmaster's powerful tools are easy to use, integrated, and provide a holistic toolset to empower a large variety of clients from venues and promoters to sports teams and touring artists.

THE ROLE

The Director - Product Management, TM Core will partner globally across the company to drive client and internal business value through modernizing our order processing. TM Core products are at the center of Ticketmaster's global operations - powering ticketing sales and event entry across the globe. This position will drive a service-layer product strategy, serving as the primary lead for scoping capabilities, assessing feature priorities relative to our target position in-market and partnering with peers in product, design and engineering to conceptualize, plan, and define future product solutions.

As a part of the product leadership team that is modernizing how we configure, manage, target, and sell non-ticket add-ons to our ticket purchase flows, this role sits at the critical intersection of strategy and execution. In the near-term, one primary focus area for this leader will be to proactively drive cross-division and cross-company requirements to support non-ticket inventory management and to develop order consolidation services across multiple inventory management products. The creation and execution of this strategy will help enable Ticketmaster's enterprise operations and sales to continue to lead the industry.

RESPONSIBILITIES
• Lead a team of 2-3 product managers responsible for defining and driving the product vision & strategy for multiple ticketing domains and for the modernization initiative for orchestration of orders that include ticket add-ons
• Partner with other product and design leaders on market and user research, and to de-conflict roadmap dependencies
• Create buy-in for strategies and roadmaps to deliver features and to deprecate existing components
• Bring strategies to life through requirements and actionable roadmaps that align business, product, and organizational goals
• Work with engineering to deliver against goals; scope and prioritize activities based on business impact
• Gain a deep understanding of internal & industry products, identify & fill product gaps and generate new ideas that support the effectiveness of our growing product management community; mentor other Product Managers
• Develop timelines, prioritize tasks, plan resources, identify risks and contingency plans
• Utilize trends and knowledge of the competitive landscape to identify gaps in current products
• Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutions

REQUIREMENTS
• 8-10 years in a fast-paced technology company with experience in Product Management, Technical Product Management and some Engineering
• Prior experience in eCommerce, and specifically, developing performant online carting and checkout capabilities
• Experience within ticketing, live events, event management, or related industries a plus
• Ability to think holistically and connect the dots between enterprise level tools and end user experiences
• Experience working directly with engineering and design, utilizing agile frameworks (scrum, Kanban, SAFe)
• Proven ability to lead multiple concurrent projects involving internal and external clients
• Experience improving user experiences and advocating for change
• Prior experience working with geographically distributed teams is highly desired
• Some hands-on experience with basic programming languages

YOU
• Enjoy slaying monoliths
• Excellent written and verbal communication skills; online and in-person presentation skills a must
• Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions
• Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
• Self-starter, comfortable leading change and getting things done
• Able to establish and develop relationships and partnerships with internal and external team members
• Detail-oriented with strong problem solving and critical thinking skills
• Able to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Able to work independently and as part of a team
• Self-motivated and focused on achieving results

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gqj406-3-144-250-169-42 in your application.