Director, Data Engineering Operations

Job Description

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

THE ROLE

Core Data Services team is at the center of Data and Analytics initiatives. We are building a modern data platform to support enterprise data needs. Our mission and yours too should you choose to join us, is to empower and enable our data community of data engineers, data scientists, analysts, product teams and decision makers to create value.

We are building a highly functional, performant modern enterprise Data Lake while supporting our current data platforms. We focus on creating trusted, usable data assets in an environment that enables LNE teams to drive value for fans and our business. This is what defines us as a Core Data Services Team.

WHAT THIS ROLE WILL DO
• Supervise the design, development, and implementation of data engineering infrastructure, as well as the 24x7 operational support of data pipelines, databases, and business intelligence.
• Direct a group of support engineers and data engineers and work closely with cross-functional teams to ensure the successful implementation of scalable and efficient data solutions.
• Lead incident triage calls for operations, manage escalations, and lead the team in resolving incidents.
• Manage problem resolution and root cause analysis.
• Establish operational best practices and service level agreements.
• Peer review of ETL code to assure compliance with standards.
• Work with auditors to assure compliance with PCI and SOX.
• Implement proactive and metric-driven operations.
• Manage cross-team dependencies and collaborate with tech leaders on solution development.
• Encourages a culture of team-based decision-making, responsibility, and ownership.
• Manage and mentor a global team of data engineers, fostering an environment of collaboration, innovation, and lifelong learning.
• Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.
• Identify skill gaps and training requirements within the team and construct development plans accordingly.
• Promote a diverse and inclusive workplace, ensuring that all team members have equal access to opportunities.
• Supervise the design, development, and maintenance of a scalable infrastructure for data engineering, ensuring its optimal performance and dependability.
• Drive the implementation of efficient data processing pipelines and workflows to support initiatives in the areas of analytics, reporting, and machine learning.
• Monitor system performance, recognize constraints, and implement solutions to optimize data engineering processes.

WHAT THIS PERSON WILL BRING
• 10+ years of proven experience in data operations, with an emphasis on complex data infrastructure and operations
• Strong expertise is required in databases, Business Intelligence, and ETL operational support.
• Databricks and Snowflake operational experience required
• A track record of establishing successful offshore operations teams from the ground up is required
• Experience with offshore vendor management and key performance indicators (KPIs) is required.
• Willingness to work nights and weekends to address operational problems as needed
• A working knowledge of Databricks, Snowflake, Teradata, Oracle, or Google Big Query is required.
• Experience with Amazon AWS, Google GCP, or Microsoft Azure cloud services is required.
• Ability to roll up one's sleeves, perform hands-on troubleshooting, and lead a team to address operational issues, reduce MTTR, and meet operational SLAs.
• Strong leadership and management abilities, as well as experience building high-performing teams.
• Requires a comprehensive knowledge of data engineering principles, solid management skills, and the ability to drive innovation and operational excellence.
• In-depth knowledge of numerous technologies, governance frameworks, data security, and data platforms.
• Excellent communication and presentation abilities, both orally and in writing.
• Experience working in a geographically and culturally diverse environment with cross-functional teams.
• Excellent teamwork and partnership abilities.
• Excellent interpersonal management and persuasion skills.
• Ability to manage multiple priorities while focusing on results and delivery.
• Utilization of ANSI SQL

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.





eCalifornia

eGeorgia

eWashingtonDC

eUnitedStates

Jobcode: Reference SBJ-rey8o5-3-141-24-158-42 in your application.