Director, Artist & Promoter Relations

Job Description

DIRECTOR, Artist & Promoter Relations EMEA

Location: London, UK (hybrid)

Division: Ticketmaster Music

Contract Terms: Full Time

THE TEAM

Ticketmaster is the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theatres, Ticketmaster now processes over 500 million tickets a year. Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific and employs over 6,500 people. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster Music manages our global concert line of business. We're the commercial engine behind the world's biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimize prices, and provide key insights and fan interactions. Our deep understanding of touring artists' business needs, and our access to the technological scale and expertise of the global leader in ticketing enables ''Artist-Driven, Ticketmaster-Powered'' outcomes that are transforming the global concert industry.

THE JOB

The Director, Artist & Promoter Relations EMEA is the face of Ticketmaster Music to the artist community and plays a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. The Director, Artist & Promoter Relations is an expert on all relevant TM products and services, representing them to our partners, educating the artist community and helping them reach their touring goals.

The Director, Artist & Promoter Relations acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is relied upon to provide critical insight into the touring business as a whole, introducing key priorities, and driving decision-making.

WHAT YOU WILL BE DOING
• Maintain a highly visible and positive presence for Ticketmaster Music within the artist and touring community, developing strong, consultative relations with key global and local promoters, agents, and managers.
• Lead business strategy, growth, and development for your line of business. Manage key touring accounts, becoming a specialist in their unique needs and mapping those to Ticketmaster product and technology solutions.
• Develop and lead a team of EMEA Artist & Promoter Relations professionals to serve as strategic account managers for touring artists within your region. This team, among other responsibilities, will be tasked with overseeing the strategy and execution of hundreds of onsales per year – educating clients on Ticketmaster products that allow them to capture data and demand, sell more tickets, connect with more fans, maximize revenue, transform data to insights, and prevent fraud and abuse.
• Define the KPIs for your key accounts, with an emphasis on client adoption and configuration of our Ticketmaster Music product suite. Monitor, assess, and report on progress to both internal and external leadership on an ongoing basis, identifying potential friction points or opportunities for development.
• Partner with Artist & Promoter Relations delegates based in markets within your region to drive further consistency for desired onsale/touring outcomes for your clients. Solicit local perspective on deliverability of requirements and adapt for or resolve any inconsistencies at the local level versus the tour level.
• First line of support for day-to-day client needs; taking the lead in managing and motivating various cross-collaborative team members toward meeting client expectations regarding established tour objectives and desired outcomes.
• Support the VP, Artist & Promoter Relations EMEA in partnering with local market leadership across your region to forge and deliver on their respective Music strategies, defining and developing KPIs that you will report on to both internal leadership and external client partners as appropriate.

WHAT YOU NEED TO KNOW
• Proven years relevant music industry experience.
• Previous experience at a ticketing company, concert/festival promoter, talent agency, or management company is a must.
• Strong, existing relationships with key touring promoters, artist managers, and agents preferred, as well as a deep knowledge of the live industry value chain.
• Technical expertise in areas such as analytics/reporting (including settlements/audits).
• Familiarity with a number of different ticketing systems, products, website, apps – including Ticketmaster.
• Proficient in Windows and Google product suite. Salesforce experience a plus.
• Excellent written and verbal communication skills with the ability to make the complex simple.
• Team management experience, proven years experience managing 1 or more direct reports.

YOU

The following attributes determine how the role will be carried out and are required to be a success:
• Passion for music
• Curious – Comfortable asking ''what if?'' and eager to learn and explore.
• Confident – Capable of dealing with uncertainty and leading through it. Comfortable dealing with clients and/or the public.
• Independent - Self-starter, with a bias toward action and execution. Ability to act autonomously with limited supervision, instilled with a sense of urgency for projects large and small.
• Collaborative – you thrive in a team environment, enjoy giving and receiving constructive criticism and are open to alternative viewpoints.
• Empathetic – you listen to understand and connect first before you respond.
• Organized – Exceptional organizational skills and meticulous attention to detail. Excellent time management skills with an understanding that hours of work and location of duties may vary based on need.

TICKETMASTER VALUES
• Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one incredible experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-Hybrid

Jobcode: Reference SBJ-d2zkz5-3-140-195-20-42 in your application.