Digital Network Operator

Job Description

We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position will play a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) product. As part of a team of Operators and reporting directly to the Director of Transmission and Digital Operations, this role will be at the forefront of launching a brand-new DTC product, contributing to a dynamic and innovative work environment.
Our Digital Network Operators work on site in our Santa Monica, CA office.

Key Responsibilities:
• Operate Tennis Channel's streaming Content Management System.
• Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations. This includes working on a rotating schedule that includes nights, weekends, and swing shifts.
• Operate the network router to ensure video feeds are being sent to their appropriate destination.
• Actively communicate with third party transmission vendors to ensure feeds are scheduled appropriately.
• Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
• Troubleshoot Transmission errors, router issues, signal disruptions, and sync issues.
• Execute daily content operations processes, including image replacement and descriptions, to maintain high-quality content delivery.
• Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
• Respond professionally and effectively to consumer inquiries regarding transmission aspects of DTC product.

Additional responsibilities include but are not limited to:
• Collaborate with the whole team of Digital Network Operators daily to ensure all streams are healthy and all appropriate information is being shared.
• Generate and maintain reports on digital operations performance, identifying areas for improvement and implementing solutions.
• Enable and disable Closed Captioning as needed.
• Perform other tasks as needed and assigned to contribute to the overall success of Tennis Channel's digital operations.

Required Qualifications:
• Extensive experience operating Content Management Systems for live streaming
• 3 years of experience in live streaming operations desired
• 5 years of experience in broadcast television is a plus
• Understanding of Broadcast Master Control and Transmission
• Strong understanding of digital delivery platforms and protocols
• Experience operating Amagi Cloudport a plus
• Experience with SRT, Zixi, HLS, DASH, NDI, desired
• Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and various streaming services

Tennis Channel is proud to be an Equal Opportunity Employer and Drug Free Workplace!

About Tennis Channel

Tennis Channel is the media home to two twenty-four-hour television networks, a subscription streaming service, online magazine and podcasts dedicated to the sport and its unique lifestyle. The tennis-media hub is home to every aspect of the wide-ranging, worldwide tennis community. Tennis Channel is carried nationwide by every one of the top ten pay-TV service providers.

About Sinclair

Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. Also, we have affiliations with all of the major broadcast networks, our own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!

The base hourly compensation range for this role is $35.65 to $39.60 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

#tennis

Jobcode: Reference SBJ-rnn2em-13-59-243-194-42 in your application.