Systems Engineer

Job Description

Technicolor Creative Studios is a creative technology company providing world-class production expertise driven by one purpose: The realization of ambitious and extraordinary ideas. Home to a network of award-winning studios, MPC, The Mill, Mikros Animation and Technicolor Games, we inspire creative companies across the world to produce their most iconic work.
Our global teams of artists and technologists partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.

The System Engineer will have the knowledge and confidence to work within the VFX industry and carry out any tasks set by the Lead Systems Engineer and Head of Technology.

The job consists of being the first line of support for any technical queries and helping any senior / managerial staff within the Technology department. Shift work will be required from time to time as well as working on weekends when required. Depending on experience / aptitude the role could also be intimately involved with network, video, and audio services within the facilities. An important aspect of the role will be to embrace and contribute to documentation procedures, and to communicate accurately with colleagues and suppliers. The successful candidate will show a willingness to turn their hand to any challenge presented to them and resource it in a timescale relevant to urgency. This will undoubtedly involve juggling tasks running in tandem and will be reporting to the local Head of Technology.

Responsibilities
• Be the first point of contact for all ticket issues from staff and pass that information on to Engineering as necessary.
• Provide Tier 1 technical support for VFX artists.
• Manage ticketing system by logging, escalating, and providing feedback to artists.
• Support Engineering staff and department and escalate issues as needed.
• With guidance from the Lead Systems Engineer, maintain, support, and upgrade onsite and offsite equipment, software and cabling.
• Routine maintenance of artist workstations and monitor calibration.
• Scheduled on a shift pattern to provide support and assistance to all staff in the building. Shift as arranged with the Heads of Technology with occasional work outside of normal hours
• Maintain tidiness and safety of all technical areas including MCR, suites, workshops, and storage areas.

Qualifications

Essentials
• General knowledge of internal pc hardware -- graphics cards, memory, storage – and various peripherals.
• Experience in troubleshooting pc hardware and software issues.
• Understanding of core-VFX principles and software, such as Maya, Nuke, Flame, Adobe, Baselight & Teradici.
• Autonomous self-starter.

Advanced skills
• Experience with desktop Mac OS and Windows 10+.
• Experience with basic file sharing principles, directory structure, and permissions.
• Knowledge of NFS and Samba a plus.
• Linux experience beneficial.
• Active Directory knowledge beneficial.
• Cloud experience beneficial.

Experience
• Able to communicate closely and effectively with people at all levels.
• A degree in technology and or equivalent experience beneficial.

Jobcode: Reference SBJ-dyb24p-3-133-149-244-42 in your application.