Local Support Services

Job Description

Technicolor Creative Studios is a technology company working with creative companies across the world to help them produce their most iconic work. Our award-winning teams of artists and technologists' partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences around the world. We are renowned for adding visual wonder and creative expertise to the film, advertising, and entertainment industries, with some of our most famous projects including the blockbuster movies Blade Runner 2049, The Jungle Book, The Lion King and 1917, and advertising campaigns for Channel 4, Sony, and IKEA.

• Level 1 & 2 hardware & software support.
• Provide hardware support for desktops/ laptops/ tablets/ peripherals/ telecoms/ mobile devices.
• Software core build application support for lifecycle of current apps & new introductory apps.
• Operating system support for Windows & IOS platforms.
• Use Service Now tooling for all Incidents, User requests and Changes. Ensuring SLA's are not breached and all administration tasks are within the accepted conduct and governance guidelines.
• Project work within UK Client Services scope.
• Moves – Surveys, ad-hoc moves, post moves support and project related moves.
• MFD support – printing methodology.
• Networking – Patching, troubleshooting and root cause analysis.
• Will be expected to liaise with other groups within the business to ensure the best levels of support are provided.
• Monitor and proactively manage incidents, tasks, shared mailboxes and any telephone queries.
• Perform PC builds, Application installation and reinstallation.

Qualifications
• Creative approach to problem-solving
• Working knowledge of Office365 (O365) application suite: Outlook, OneDrive, SharePoint & Teams
• Mobile device platform support.
• Experience of request or incident toolsets.
• Awareness of Microsoft OS build methodologies and toolsets.
• Able to balance a high tempo Production environment whilst also delivering elements of project work.
• Plan and direct own activities with minimal management supervision.
• Expected to have prior experience of troubleshooting issues for a variety of applications, both written in-house and from external vendors.
• Possess experience of support for mobile devices blackberries/iPhones and laptops

Jobcode: Reference SBJ-g6jm20-44-222-131-239-42 in your application.