IT Technician

Job Description

We are seeking an IT Technician to join our Los Angeles team. In this role, you'll give the Internal IT support team the boost required to scale its support operations with the growth of the company.

Spotify highlights a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you'll be at the forefront of supporting the user IT needs to ensure they are contributing to the company's mission.
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What You'll Do
• Provide excellent IT-support experience to our global Spotifiers working from anywhere
• Be our representative in our IT Bars and other support channels
• Run incoming requests and give personal and remote support on hardware and software problems to fellow Spotify employees
• Maintain printers, meeting room technology, and other IT related equipment in Spotify offices
• Assist infrastructure teams (Network Ops, A/V) with diagnosis and issue resolution
• Administration and support of Google Workspace, JAMF, and centralized user management (LDAP)
• Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
• Continuously work with updating support documentation
• Participate in the onboarding (e.g. Hello Spotify Day) for new employees
• Support senior colleagues in preparations and execution of vendor engagements
• On-call service will be included in the role according to Spotify On-call policy
• Participate in some IT support improvement initiatives

Who You Are
• At least 2 years of work experience in a helpdesk environment
• Experience supporting macOS and Windows based systems
• A passion for giving personalized customer-focused support to help Spotifiers solve technical problems
• Familiarity with client and software deployment solutions
• Experience using Terminal; experience with basic network and audio visual equipment diagnosis and solving
• Enjoys diving into new technologies and tools
• Motivated self-starter with a hands-on and curious attitude
• Ability to work independently across tasks and levels
• Thrives working in a fast-paced industry and environment without sacrificing attention to detail
• Fluency in English
• Collaborative individual who enjoys partnering closely across teams and departments to find solutions to problems

Where You'll Be
• This role is located in our Los Angeles, CA offices

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The United States base range for this position is $66,043-$94,347, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

Jobcode: Reference SBJ-r7wnek-18-221-146-223-42 in your application.