Content Protection Manager - Experience

Job Description

We are looking for a Content Protection Manager I based in New York to join our distributed team. The Content Protection team at Spotify is responsible for handling the operations of our intellectual property policies on our content catalog. Our goal is to ensure that the consumer experience is free from infringing content and that the properties of our content providers are protected.
The team collaborates cross-functionally with Product, Tech, Legal, Trust and safety, Customer/Creator Support, and other teams to develop effective and scalable solutions. This role will focus on contributing to the team's core responsibilities.
What You'll Do
• Review & process a variety of complex incoming infringement claims.
• Troubleshoot infringement-related issues and assess findings with a variety of collaborators.
• Support the team with case, content, and system research.
• Communicate directly with our rights holders, claimants, content providers, and internal teams.
• Act as a point of escalation and quality assurance to our support teams to drive operational excellence.
• Provide training and feedback to enhance the overall knowledge and skills of our scaled operations.
• Work cross-functionally with a range of teams at Spotify including our Content Partnerships teams, Legal, and the broader Content Operations teams.
• Contribute to improving processes and documentation.
• Collaborate with R&D to improve and develop tooling.
• Contribute to cross-functional escalation management.
Who You Are
• You have at least 2 years of experience in the audio industry (music, podcast, audiobooks,) and/or have experience working with digital service providers or within operations.
• You are proficient in English.
• You have experience working in Customer relationship management tools (e.g. Salesforce, Zendesk, etc.).
• You have experience working with content management systems.
• You have an understanding of music, podcasts, intellectual property rights, and technology.
• You have experience / an interest in operations and leveraging AI to enhance operational impact.
• You have excellent communication skills and can follow workflows diligently.
• You are able to meet deadlines and complete tasks efficiently.
• You are motivated to continuously innovate in developing processes and best practices.
• You are adaptable and quick to learn in a changing environment.
• You are comfortable with asynchronous workflows and working in a distributed team.
Where You'll Be
• This role is based in New York City.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
The United States base range for this position is $70 931- $101 330, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

Jobcode: Reference SBJ-233qj2-18-97-14-84-42 in your application.