Full Time Job

Manager, Client Solutions

Sony Music

New York, NY 05-26-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

As Manager, Client Solutions you will be the point person during the pre and post-sale campaign life cycle to ensure that we are delivering best in class service to our advertising partners. You obsess over process, are detail oriented, resourceful, and thrive in a fast paced ever changing environment. You are comfortable speaking with clients (both agencies and advertisers) as well as working with internal teams in Marketing, Analytics, and Sales. This position is part of Sony Music's podcast team in New York City and reports to the VP of Revenue Operations for Podcasting.

What you'll do:
• Be the point person for the pre-sale/post-sale process for digital campaigns
• Ensure that all campaign deliverables are on time and all teams involved in the fulfillment process are up to date on any campaign details
• Respond to RFPs to ensure all client deliverables are met in a proposal
• Understand client goals and KPIs in order to effectively communicate needs to all internal teams at any point in the sales process
• Develop strong relationships with cross-functional internal teams including Planning and Inventory, Data Reporting, and Marketing to deliver cohesive best-in-class customer service to clients
• Work within our CMS and OMS to set up campaigns to track revenue
• Work within our ad server to set up campaigns to go live, monitor their delivery, and report on their performance.

Who you are:
• 3+ years working in Client Solutions in the media industry/agency space
• Client facing experience a must; including presenting to large audiences
• Proven success record and experience with pre and post sales process for media advertising campaigns and sponsorships
• Agency experience preferred but not required
• Solution oriented and client focused

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
• We invest in your professional growth & development

Time off for a winter recess

Jobcode: Reference SBJ-r1o5qy-18-204-2-146-42 in your application.

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