Artist Support Associate

Job Description

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

At AWAL, we work with an epic roster of emerging talent and more established artists & labels from all over the world. We aim to remove all barriers between artists and the A&R teams or store editors that help them take their business to the next level within the AWAL ecosystem. This position is based in the growing team in our LA office. You'll be passionate about delivering the latest music industry best practice advice to these developing artists and labels. You'll be supporting them in delivering their releases into the AWAL system and, in some instances, supporting some of the more developed projects alongside the wider AWAL team. You'll likely be somewhere between digital music geek and artist manager with wonderfully written communication skills as we support so many artists with so many varied challenges. We're a diverse team, so please do apply if this description sounds like you.

What you'll do:
• Serve as the first point of contact for the AWAL Core members on their individual campaigns and release setup.
• Help artists using the in-house AWAL tools like our Uploader, the Analytics tools, and the AWAL app.
• Support the artists and labels with the quality control process for their new releases.
• Answer questions coming in from the artists on the day-to-day running of their business (80% of your time).
• Work with more senior members of the team to develop internal training tools.
• Look for exciting upcoming projects in the roster and share with the A&R team.

Who you are:
• Experience using Zendesk or other ticketing systems.
• Knowledge of the digital music industry, with prior experience using digital services, distributors, and marketing platforms.
• Excellent customer support and client-facing skills.
• Strong verbal, written, and interpersonal communication skills.
• It's important to be organized and methodical with the ability to manage a large workload in an exciting environment with a fast-growing roster of clients.
• Fluency in Spanish and/or Portuguese is a plus.
• Genuine love for music!

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• Our Hybrid with Flexibility approach combines the flexibility of remote working with the benefits of in-person collaboration whenever we need to come together to do our best work. Managers will partner with their teams and employees to establish work arrangements that meet the business, team, and individual needs.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
• We invest in your professional growth & development
• Time off for a winter recess

California based applicants have certain rights under California law. Please see our California Recruitment Privacy Policy for more details.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

California Pay Range

$45,000 - $50,000 USD

Jobcode: Reference SBJ-gxebq1-18-218-169-50-42 in your application.