Full Time Job

Service Desk Technician

Sinclair Broadcast Group

Cockeysville, MD 03-05-2021
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Sinclair Broadcast Group is looking for a Support Desk Technician. This individual is responsible for providing workplace technology support for corporate employees and TV stations.

• Analyze and manage account termination processes
• Provide courteous and timely response to calls and requests for support
• Utilize ServiceNow to log, update and manage incidents and service requests
• Provide support for common business applications such as Microsoft Office Products (O365), Citrix, Web browsers, Symantec Antivirus, and Oracle
• Image, configure and deploy PC and Mac computers
• Perform Account Management functions utilizing Active Directory
• Install software and applications
• Adhere to established processes and procedures
• Strong communications skills and pleasant phone demeanor are essential
• Ability to multi-task between processing tickets, various project work, and working with equipment
• Assist with computer moves at HQ and other nearby SBG offices

Experience & Skills Required:
• 5+ years of technology experience, preferably in a fast-paced environment
• Windows Workstation OS 7 and 10
• Active Directory Users & Computers
• Maintaining and upgrading computers utilizing SCCM
• Providing user support on the phone and in person
• Installing software and applications
• Removal of viruses and malware
• Familiar with ServiceNow or similar help desk ticketing systems
• Mac experience a plus
• Self-Motivated and able to work with minimal supervision

• Associates or Bachlors Degree Preferred

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug-Free Workplace!