Lead Service Designer & Researcher

Job Description

As a Lead Service Designer & Researcher for Sinclair Digital, you will play a critical role in shaping the overall strategic direction that drives our organization. You will lead and manage service design initiatives, provide strategic guidance, and drive innovation to ensure the success of our digital experiences and enterprise-level projects.

You will lead and manage service design initiatives, provide strategic guidance, and drive innovation to ensure the success of our digital experiences and enterprise-level projects.

RESPONSIBILITIES:
• Lead the development and implementation of service design strategies and methodologies to enhance our service offerings and create exceptional value
• Facilitate sessions that focus on ideal state user journeys that drive success for Sinclair Digital, build alignment, and influence strategies with a user-centric approach
• Connect with cross-functional teams and own the creation of service blueprints, journey maps, wireframes, prototypes, and other deliverables that effectively communicate service concepts striving for omnichannel services
• Lead initiatives across multiple platforms (web, mobile, connected TV) that touch numerous aspects of the user experience
• Work from high-level requirements and ask the right questions to collect relevancy to help drive clarity forward
• Collaborate with various stakeholders – executives, engineers, product managers, clients, and other partners within our enterprise ecosystems
• Present service design concepts and strategies in a compelling presentation style that delivers value and impact to the organization
• Stay updated on industry trends, best practices, and emerging technologies in service design and apply them to drive innovation within the organization

BASIC QUALIFICATIONS:
• 8+ years of experience in service design, experience design, or user research
• 4+ years of experience leading large and cross-functional projects
• Working knowledge in service design thinking processes, frameworks, and agile methodologies with a track record of applying them successfully
• Experience with user research methods, including user interviews, usability testing, and persona development
• Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to technical and non-technical audiences
• Have led service design for medium to large projects that present multidisciplinary challenges and span multiple platforms and departments
• Experience in consumer software, digital entertainment, or related field
• Solid understanding of the product development cycle (and the relationship between business, UX, and technology)
• BA/BS in psychology, sociology, anthropology, human-computer interaction, or related disciplines or equivalent work experience
• Self-starter with a strong work ethic
• Proven problem-solving ability and strong user empathy

PREFERRED QUALIFICATIONS:
• Champion a customer-centric design approach and bring stakeholders along with engaging workshops and compelling storytelling
• Experience demonstrating ownership of projects and communicating timelines, executing independently
• Hands-on experience with lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, and survey design
• Can demonstrate leadership skills and collaboration across teams using a consultative approach

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

The base salary compensation range for this role is $160,000 to $168,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, quarterly and annual incentive plan bonuses, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

Jobcode: Reference SBJ-r1x6we-3-15-182-56-42 in your application.