eCommerce Specialist

Job Description

Simon & Schuster has been named to Forbes magazine list of ''America's Best Mid-Size Employers 2022.''

Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories.

For more information visit our website at www.simonandschuster.com.

The eCommerce Specialist will support the eCommerce group, including eBook pricing, Point of Sale, EDI, and other functions as necessary. The eCommerce Specialist will also be involved in functional testing as needed and adhere to all company and departmental policies and procedures.The eCommerce Specialist will support the eCommerce group, including eBook pricing, Point of Sale, EDI, and other functions as necessary. The eCommerce Specialist will also be involved in functional testing as needed and adhere to all company and departmental policies and procedures.

Pricing and Promotions:
• Track and load Client and Wholly Owned eBook promotions and price changes
• Troubleshoot any issues with eBook promotions and price changes
• Work with Digital Operations, other S&S personnel, and Distribution Clients to ensure accurate and timely processing of eBook pricing changes
• Generate and release a weekly report on all current and upcoming promotion for release to Senior Management

Point of Sale (POS):
• Retrieve and track all weekly POS files from customer source (email, FTP, Portal) and ensure all data is loaded timely and accurately
• Run regular validation reports to ensure accurate POS data loaded into system
• Run weekly POS reports in IBM Cognos for distribution to various Departments
• Retrieve and track all daily POS files from customer source (email, FTP, Portal) and ensure all data is loaded timely and accurately
• Track and submit new title item share requests for POS reporting

EDI/eBook processing:
• Process, track and report on eBook billings for Pimsleur Subscription eBooks
• Process, track and report on eBook billings for Pimsleur one shot eBooks
• Assist EDI and IT personnel with technical support as relates to troubleshooting, testing and resolving issues
• Assist EDI personnel in processing and/or generating EDI transactions such as ASNs
Other:
• Document and develop processes and suggest improvements based on analytical conclusion
• Research and report on customer compliance violations related to eCommerce/EDI (i.e., ASN chargebacks)
• Interact frequently with customer and sales contacts to resolve issues and ensure customer compliance
• Interface with IT for issue resolution and mapping
• Create queries from Excel and Access to run required reports
• Analyze systems, reports and procedures to support business rules and practices
• Backup other eCommerce department personnel as necessary
• Other duties as necessary

REQUIREMENTS:
• Bachelor's Degree in Business Technology or related field from an accredited college/university
• Accounting, Finance, Customer Service, or related experience a plus
• Excellent communication skills: verbal and written
• Excellent PC skills. Excel spreadsheet (Pivot Tables, V-Lookup, Macros), MS Access, Cognos, and SQL
• Ability to use various PC utilities and Internet based utilities
• Strong interpersonal skills needed in dealing with other employees, management, and customers
• Must be able to exercise good independent judgment, with good skills
• Well organized, with good time management skills
• Attention to detail and accuracy
• Ability to analyze reports/procedures and make suggestions for process improvements where needed
• Must be able to interpret objectives and coordinate day to day tasks
• Good at facilitating problem solving with customers and colleagues
• Ability to work under pressure to meet deadlines and month end goals

SCHEDULED WORK HOURS: Monday- Friday 8:30am – 5pm

LOCATION: Riverside,NJ

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-gk8k9p-3-21-248-47-42 in your application.