End User Computing Technician

Job Description

Join The E.W. Scripps Company as a End User Computing Technician and become an essential part of our technology support team. In this role, you'll be the go-to expert for resolving hardware and software issues, ensuring our employees have the technical resources they need to s/ucceed. You'll provide hands-on support across a variety of platforms and devices, helping to maintain the technological backbone of our organization while delivering exceptional customer service to team members across the company.
WHAT YOU'LL DO:
• Provide technical support by responding to service desk tickets, troubleshooting issues, and assisting end-users
• Install, configure, and maintain hardware and software on desktops, laptops, printers, mobile devices, and other peripherals
• Maintain and update systems to ensure software and operating systems are current and secure
• Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory
• Provide training and support to employees on effective hardware and software use
• Keep detailed records of support activities via the Scripps incident management system
• Maintain an inventory of all hardware and software assets
• Work with other IT teams to resolve complex issues and implement new technologies
• Provide guidance to other End User Computing technicians on complex issues and projects
WHAT YOU'LL NEED:
• Associate degree preferred; or equivalent experience
• Generally, 3-5 years of end user support experience
• Microsoft Certified Desktop Support Technician (MCDST), and/or similar certifications desired
WHAT YOU'LL BRING:
• Strong technical skills including knowledge of hardware, software, and operating systems (Windows, macOS, and Linux)
• Working knowledge of Azure/Entra, Intune, Jamf, and similar Enterprise tools
• Proficiency with Dell/HP and Mac laptops
• Experience with network protocols, troubleshooting techniques, and diagnostic tools
• Excellent communication skills
• Outstanding customer service abilities
• Attention to detail and problem-solving skills
• Ability to work independently and in a team environment
• Skills in documenting technical support activities and maintaining accurate records
WORK ENVIRONMENT:
• Ability to be on call and support a 24-hour/day and 7-day/week operations environment as needed
• Must be able to lift up to 50 pounds
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day)
COMPENSATION RANGE:
Annual Salary: $75,000.00 - $80,000
Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in New York.
ADDITIONAL BENEFITS:
• A career path to grow your professional experiences
• Full medical, dental and vision benefits, as well as certain other health and wellness benefits
• Retirement savings plan with company match
• Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.
If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.
SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to s/ucceed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

Jobcode: Reference SBJ-8660jq-216-73-216-71-42 in your application.