Desktop Support Tech

Job Description

The E.W. Scripps Company is seeking a Desktop Support Technician II to provide desktop support in a timely and accurate fashion to all employees either in-person, by telephone, or by other collaborative methods. This position will work with a wide range of technologies, including desktops, laptops, printers, scanners, and other peripherals. May also work with operating systems such as Windows, macOS, and Linux, as well as various software applications. Ensure that employees have access to the technology they need to perform their jobs effectively.

WHAT YOU'LL DO:
• Provide technical support: Respond to help desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Maintain and update systems: Ensure that software and operating systems are up to date and free from bugs and malware.
• Diagnose and repair hardware issues: Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory.
• Provide training: May provide training and support to employees on how to use hardware and software effectively.
• Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain inventory: Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other IT teams: May work closely with other IT teams to resolve complex issues and implement new technologies.

WHAT YOU'LL NEED:
• High School Diploma required
• Generally 1-3 years of desktop experience
• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications or other technology certifications desired

WHAT YOU'LL BRING:
• Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux.
• Working knowledge of SCCM/MECM, Intune, Jamf, and similar enterprise tools is desired.
• Familiarity with Dell/HP and Mac laptops desired.
• Familiarity with network protocols, troubleshooting techniques, and diagnostic tools.
• Strong communication skills and working effectively with employees to understand and resolve technical issues.
• Strong customer service skills.
• Attention to detail, problem-solving skills, and the ability to work independently and in a team environment.
• Ability to document technical support activities and maintain accurate records.
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).

Work Environment
• Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
• Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.

Additional Requirements
• Must be able to lift up to 50 pounds.

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

Jobcode: Reference SBJ-dyn7y0-18-191-195-110-42 in your application.