Venue Ticket Operations Coordinator

Job Description

Overview

Spurs Sports & Entertainment (SS&E) is seeking a ticketing professional to join our family! The person in this role will assist in the oversight of all aspects of the AT&T Center Box Office including all concerts and non-franchise sporting events held at the AT&T Center, Freeman Coliseum or shows promoted by Spurs Sports & Entertainment (SS&E). The selected candidate would assist in managing all day-to-day aspects of Venue Ticket Operations department as described in the responsibilities below as well as work closely with the entire team to provide outstanding support for internal and external customers.

Responsibilities
• Assists in event builds in Ticketmaster and/ or Archtics system when necessary, including ancillary events such as parking, club, & suite events as well as creates scaling maps and distributes to box office staff, marketing, Ticketmaster, and promoters. Provides sold/hold map for day of show, and as needed leading up to the day of show.
• Works events in all venues as needed.
• Assists with customer service training, job specific training, etc. for ticket sellers, schedules training and notification of sellers, and maintains accurate, up-dated training records. Training instructor for ticket sellers.
• Assists Ticket Operations teams with ticket system related needs including but not limited to processing orders payments, creating price codes and events, and assisting internal customers with questions.
• Other duties as assigned.

Qualifications
• Minimum of two (2) years working in sports and entertainment industry.
• Experience using Ticketmaster Archtics, Host, or similar ticketing system.
• Proficient in Microsoft Office, Excel, Word, Power Point, and other computer skills required.
• High level of interpersonal skills to handle sensitive and confidential situations/Information.
• 60% of job able to be performed remotely / 40% of work needed to be performed onsite as needed.
• Flexible schedule to include nights, weekends, and holidays.

Jobcode: Reference SBJ-d8qe9k-216-73-216-117-42 in your application.