Venue Operations Learning Manager

Job Description

Venue Operations Learning Manager
Overview

The Venue Operations Learning Manager will lead efforts to build and facilitate learning and development programs for our part-time event and venue staff. This role will oversee part-time training activities at the site during business and event hours (including evenings and weekends); facilitate compliance, leadership, and general training; provide on the job spot training in the form of coaching and giving feedback to staff during events; and develop and implement a plan focused on creating lasting programs that align with the
organization's strategic focus of providing exceptional fan experience . In addition, this role will work collaboratively with internal stakeholders and departments as well as a diverse group of external specialists. This role will also work closely with Venue Operations team to align learning and development goals and opportunities.

Responsibilities
• Partner closely with Venue Operations Leadership to develop engaging curriculum and facilitate training for instructor-led and virtual courses on topics that include but are not limited to, customer service, conflict resolution, leadership development, diversity and inclusion, etc.
• Set direction and manage the instructional design processes.
• Provide on the spot staff member coaching for growth and development consistent with recent learning objectives.
• Evaluate the effectiveness of training to enhance the learning experience.
• Assist in developing and carrying out the organization's strategic focus of providing exceptional fan experience.

Qualifications
• 5 years' experience as a facilitator, teacher, trainer, public speaker.
• Bachelor's or Master's (Preferred) Degree in Organizational Development, HR, Leadership, Adult Learning, or related field.
• Professional curiosity, self-starter, ability to multi-task, prioritize effectively, and integrate with the broader Service and Organizational Development teams in a fast-paced, changing environment.
• Has a track record of designing, developing, and implementing high impact learning solutions, using a variety of innovative approaches.
• Comfortable with providing coaching
• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
• Ability to prioritize multiple tasks.
• Must have high level of interpersonal skills to facilitate courses and handle sensitive and confidential situations and information.
• Demonstrate poise, tact and diplomacy.
• Strong teamwork aptitude required.
• Strong customer service (internal and external) skills required.
• Strong oral and written communication skills.
• The ability to work independently and coordinate multiple tasks.
• Stand/Sit/Walk for long periods of time.
• Evenings and weekend work; occasional travel.
• This is a hybrid role based in San Antonio, TX. Approximately 70% of the role is to be performed in-person that includes working events, nights, and some weekends, and approximately 30% of the role is able to be remote. This may vary depending on work priorities and virtual/in-person training needs.

Jobcode: Reference SBJ-rj1ozb-3-144-172-115-42 in your application.