Manager, Arena Operations

Job Description

Job Summary: Under General Supervision the Operations Manager is responsible for the overall direction, coordination, and evaluation of Arena Operations, including; Utility and Changeover. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Directs, supervises and schedules Utility and Changeover.
• Determines staff hours and number of personnel required for events.
• Prepares schedules for Team Members and assigns them to specific areas for duty.
• Edits TMSS to resolve payroll discrepancies for the Operations Team Members.
• Reviews, and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Ensures that union contracts, state, and federal regulations are upheld and adhered to.
• Attends meetings and training sessions, as requested.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Assists in the development of programs to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes and resolves operational problems and complaints.
• Assists in the development and implementation preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all company and governmental regulations.
• Ensure facility's fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.
• Serves as MOD (Manager on Duty) as required
• Various other duties and projects as assigned.

Supervisory Responsibilities:
• Manages subordinate supervisor(s), Foremen, Crew Leaders.
• Is responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with company's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Possess skills and experience in labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Engage in much decision-making that is generally governed by procedure and guided by policy.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Operate a personal computer using Windows, Microsoft Office including, Word, Excel, and Outlook, and other standard office equipment. CAD experience preferred.
• Work independently, exercising judgment and initiative.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.

Education and/or Experience:
• Bachelor's degree (B. A.) from four-year college or university; or three to four year's related experience and/or training; or equivalent combination of education and experience.
• Minimum of 4 years facility management experience preferably in a union environment.
• Bilingual English/Spanish preferred.
• Ability to oversee a safety program, with emphasis on awareness, discipline and compliance.
• Prior knowledge of arena changeovers preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must have knowledge of Microsoft Word, Excel, Outlook and Time-Keeping systems.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to read, write, speak, and understand English.
• Customer focused; committed to catering to customers
• Must possess strong interpersonal, organizational, and communication skills.
• Capable of working extended hours such as nights, weekends, overtime, being on-call, and holidays as necessary.

Computer Skills
• To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Access, and Outlook; Project Management software; List Processing.

Certificates, Licenses, Registrations
• Must possess a valid California Driver's License.
• Forklift certification preferred.

Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions.
• While performing the duties of this Job, the employee is f

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Jobcode: Reference SBJ-robjp1-3-141-41-187-42 in your application.