Pmre: Vice President, Torch Cay Member Services

Job Description

PMRe: Vice President, Torch Cay Member Services

Penske Media Real Estate (PMRe), a division of Penske Media Corp. (PMC), is hiring a Vice President, Member Services who will be responsible for the member services operations, production, performance, and land sales for Torch Cay located in Exuma, Bahamas, that caters to HNW clientele and luxury assets.
Operations include, but is not limited to, membership sales, land leases, concierge services, land and sea transportation & coordination of member visits, and promotion of club events and services.

Responsibilities will include:
• Lead, with the Founder, new membership engagement, interviews, family meetings, member sales and land leases
• Supervise, monitor, mentor, coach, and assist in the professional development of the Member Services staff
• Partner with the Island General Manager, VP of Construction, and department heads to develop programming intended to meet the mission of Torch Cay
• Utilize financial tracking tools to ensure adherence to the department budget and financial model regarding land leases and membership dues
• Support coordination, and assist in planning and creating, itineraries for new members and guests visits and lot reviews
• Support and assist with special events and activities for members and guests on the island and off the island, including babysitting, fishing trips, island hopping experiences, etc.
• Liaise with vendors and suppliers to coordinate members and guest activities
• Liaise with member transportation to coordinate transfers
• Assist with the welcome and departure experience for members and guests ensuring an extraordinary event & stay
• Coordinate and manage accurate and timely communication with all operational areas regarding a member's needs for upcoming visits or while in residence

We are seeking:
• At least 8 years of demonstrated performance in luxury real estate, hospitality or highly related field
• Experience with resorts residences/private island/new home construction is a major plus
• Expertise in negotiation of undeveloped real estate and/or membership contracts
• Deep database of high-net-worth individuals
• Comfortable interacting with a demanding client base
• Ability to travel, can adjust to non-traditional business hours as needed
• Related industries of interest: wealth management, family offices, PE, yacht brokers, etc.
• Expert level of communication, written, verbal, and presentations
• Exemplary service is in the details!

Typical wage range: $170k-200k + bonus. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

Jobcode: Reference SBJ-k2on24-18-97-14-88-42 in your application.