IT Command Center Operator

Job Description

Company: Penguin Random House North America

Requisition ID: 266833

The Penguin Random House Information Computer Operations group is looking for a Command Center Operator to join their team.

Primary shift: Monday, Tuesday, Wednesday, Thursday - 12:00am-10:00am
*Adjusted for staff vacations and holidays.

Starting Salary: $57,000 + 15% shift differential + Holiday overtime

Responsibilities & Duties
• Responsible for monitoring various platform environments to include midrange Console Management, Network, server hardware and warehouse systems performance, and backup/restore strategies.
• Primary performance goals: Awareness, Communications, and Coordination.
• This position will involve training under the direction of skilled Command Center Operators while interfacing with Technical Support Groups, internal user communities and Management.
• Facilitate technical escalations and participate/document troubleshooting conferences.
• After hours ''IT Service Desk'' services to internal users with problems that may occur with network, telecommunication, and hardware/software applications.

Minimum Requirements:
• Good overall work and attendance record
• High school diploma or equivalent required and combination of work experience. AA degree in data processing/network administration preferred.
• 1-2 years' experience in Command Center/ Help Desk environment a plus.
• Working knowledge of various hardware platforms, operating systems and PC Software
• Ability to learn various system and monitoring tools – including SolarWinds, Pingdom, UC4, etc.
• Ability to gain knowledge of Unix Operating Systems
• Aptitude to gain knowledge of automated job scheduling concepts and methodologies
• Understand System Backup and Recovery methods and practices
• Effective analytical and problem-solving skills/Ability to troubleshoot technical issues and document.
• Detailed oriented/Excellent communication and organizational skills a must
• Ability to work evening, overnight and weekend hours and flexible enough to fill in for vacancies on other shifts in an emergency
• Ability to work independently on single Operator shifts
• Professional attitude

Penguin Random House is the premier provider of distribution services in the publishing industry. Our three state-of-the-art national fulfillment centers are located in Crawfordsville, Indiana, Reno, Nevada and Westminster, Maryland.
Our combined distribution facilities comprise over 1.85 million square feet of warehouse space, the largest book distribution operation in the US This complex organization receives, stores, picks, packs, and ships out on average more than 1.2 million books daily to customers around the world.

The Westminster facility is also home to Customer Service (National Call Center), Data Management Services, Customer Operations, Fulfillment and Operations Services, Logistics, Inventory Control, Credit, Accounts Receivable, Accounts Payable, Payroll, Information Technology, and our world-class Data Center.

Date:

Dec 27, 2023

Location:

Jobcode: Reference SBJ-gk6zm0-216-73-217-10-42 in your application.