Manager, Content Operations

Job Description

Responsibilities

At Peacock, we know life is complicated but believe entertainment shouldn't be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more. 

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we're committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

Peacock is looking for a process-oriented Manager of Content Operations to help support our expanding international video distribution efforts. Your project management expertise, eye for detail and passion for organization combined with intrinsic patience, perseverance and intuition will benefit you greatly in this role. Experience with multi-language asset management, procurement and servicing will also be important as will a mastery of spreadsheet formulas, functions, and data manipulation techniques.

You'll provide operational insights and quality control guidance for the video publishing pipeline – monitoring project timelines, milestones, and deliverables, often under fluid conditions. Striving to continuously improve content availability schedules, communication channels and workflow handoffs between resources, you'll act as the knowledge hub for both internal and external status updates and provide appropriate feedback to key stakeholders to ensure any dependencies or concerns are addressed.

This position requires you to be a master of time management and diplomacy – continuously auditing workstream performance while simultaneously leading collaborative negotiations for strategic reprioritization of tasks to keep the video supply chain moving. Your commitment to consistent operational governance will set the bar for overall delivery reliability and will play an instrumental role in our success within the highly competitive, ever-evolving media landscape.

We're also looking for those who want to help build a new corporate culture. At Peacock we are passionate about movies, TV shows and building a new streaming service from scratch, but we think it's important to have fun while doing so.

Essential Responsibilities
• Provide on demand streaming video supply chain project management support for Peacock's expanding distribution efforts
• Assist in triage and troubleshooting content and metadata migration discrepancies throughout multiple systems
• Bring uniformity and rigor to the publishing process by increasing visibility and accountability to tasks and plans
• Create new SOPs and optimize existing workflows to further improve the content publishing pipeline
• Provide insights and liaise with required resources via knowledge sharing of comprehensive process, workflows, and compliance guidelines with the use of Jira, Confluence, and various project management tools
• Regularly report to and ensure the satisfaction of Peacock's management team – communicating possible opportunities and escalating potential risks that may require intervention
• Support relationships and communication between internal and external partners, vendors, sub-contractors, and support teams at various, remote locations when required
• Monitor and balance scope, schedule, quality, and risks daily for high profile, deadline driven milestones and deliverables
• Perform research and generate reports for key stakeholders as needed

Qualifications

Basic Qualifications
• Bachelor's degree or 4 years equivalent experience in project management
• Minimum 3 years of experience with:
• digital content supply chains
• client services – managing relationships and negotiating changes to commitments/requirements
• developing and standardizing workflows across cross-functional teams
• Minimum 1 year of experience with language localization and international content distribution
• Mastery of Microsoft Excel formulas, functions, and data manipulation techniques
• Expertise using:
• Collaboration services such as Airtable
• Atlassian software suite, specifically Jira and Confluence
• Proven ability to collaborate, engage, and effectively communicate with all levels of management
• Ability to work remotely while based out of Los Angeles, California or New York, New York

Eligibility Requirements
• Interested candidates must submit a resume/CV online to be considered
• Must pass a time-moderated Microsoft Excel competency test
• Must be willing to work weekends
• Must be willing to work evenings, extended hours or holidays as needed
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States

Desired Characteristics
• Strong interest in the media industry, experience in the entertainment industry a plus
• Strategic knowledge and familiarity with streaming media platforms and services
• An independent self-starter with the ability to be highly responsive and supportive of team and partners
• Ability to problem-solve and apply historical knowledge to solution complex issues
• Technical background, with alacrity for design, marketing, sales, and business development
• Organized with an acute attention to detail and focus on delivering excellence
• Succinct yet effective communication and collaboration skills
• Expertise distilling highly technical terminology into basic requirements & concepts
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
• Familiarity with data insights and metrics tracking tools
• Previous operations experience at a major streaming service a plus
• Additional foreign language proficiency a plus
• Agile certification a plus

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $75,000 - $105,000 (bonus eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic in

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Jobcode: Reference SBJ-gmj7nx-3-22-181-209-42 in your application.